cancel
Showing results for 
Search instead for 
Did you mean: 

Sustainable usage policy - what is it exactly?

N/A

Sustainable usage policy - what is it exactly?

I'm trying to find out how much I'm allowed to download, and what happens if I exceed the limits. I am on Broadband Premier - Option 1, and the PlusNet online help is self-contradictory...

http://www.plus.net/support/broadband/network/traffic_management.shtml says that peak hours are 4pm - Midnight and that restrictions kick in between 10GB and 15GB.

http://portal.plus.net/support/broadband/network/sustainable_usage_guide.shtml agrees that peak hours are 4pm - Midnight, but states that restrictions only kick in at 30GB.

So, which version is correct? How much usage is unacceptable?

Also, while the second page seems more generous, it does state that if you trip the limits twice, you will not be reset unless you upgrade. The first page seems more relaxed - if you try to download too much you'll be stopped, but restrictions will be removed next billing period.

So, which version is correct? What are the long-term punishments for exceeding quotas?

Finally, the email I was sent mentions 8am to midnight. This timeband is not mentioned in either of the above documents. What are the penalties for downloading large amounts between 8am and 4pm?

I fully support the need for download limits, but it would be nice to be told what they are, and what happens when they are reached!
5 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Sustainable usage policy - what is it exactly?

Hi there,

Both the webpages you refer to are correct.

Each month if you exceed 10GB during peak time (4pm-midnight) management will be applied reducing your speed during peak times, this becomes more severe the more you download. Any management applied will be removed on your next billing date when your usage is reset.

Running alongside this policy is the SUP, where if you download more than 30GB during peak times all traffic will be managed until your next billing date and a further breach would have management applied indefinitely.
N/A

Sustainable usage policy - what is it exactly?

Ah, I understand now - thanks for the quick reply!

A follow-up question if I may... If I exceed the 15GB limit, my FTP / P2P downloads are completely blocked, which seems fair enough. But if this does happen, will I also be unable to make SSH and SSL (https) connections?

I'm guessing I will, as you'd have no way of determining whether I'm just checking my bank balance, or being naughty and tunnelling FTP! I can cope with slowdowns but completely losing the ability to administer my server, or indeed pay the bills, just because I downloaded too much over P2P would be a bit unfortunate!
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Sustainable usage policy - what is it exactly?

After 15GB, we only stop actual p2p/ftp/nntp traffic and everything else just runs slower during the 4pm - Midnight time slot.
Community Veteran
Posts: 3,364
Thanks: 15
Registered: 06-04-2007

Sustainable usage policy - what is it exactly?

Would VPN traffic, e.g. Checkpoint VPN, be affected by this. Meaning would the Ellacoya know it is an encryptted VPN channel rather than an encrypted torrent?

SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Sustainable usage policy - what is it exactly?

The Ellacoya's will recognise this as VPN as they read the initial packet.