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Suggestion

glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Suggestion

Following yesterdays problems and indeed many others if the past that flood the CS phone lines, would it not be a sensible idea to have an 0800 number that simple gave a service status announcement. If this was updated on a regular basis I'm sure it would save no end of phone calls to CS and keep customers informed of any problems.

Yesterday I could not get on dial up or an answer from CS which was damn annoying. A simple status message would have saved a great deal of trouble.
3 REPLIES
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Suggestion

This was something that was suggested yesterday, having some sort of service status phone line, and I believe that it has been passed through internally as something that we can look at doing in future.
craign
Grafter
Posts: 122
Registered: 01-08-2007

Suggestion

Ianwild
Grafter
Posts: 3,835
Registered: 05-04-2007

Suggestion

Our priority right now is on getting our new phone system up and running, so that in the event of a problem everyone can get through and can hear better quality recorded information on the number that everyone already has.

I would agree though that an 0800 status line is a very good idea and something we should try to progress during the latter part of this year.

Regards,

Ian