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Stable rate screwed up


Stable rate screwed up

I have a problem with my stable rate, prior to being Maxed I was on 2000, after being maxed I was getting a stable rate of 4000-4500, this has been steady for over two weeks.Yesterday it dropped to 1500. Plusnet reset it to 8000. However all speedtest give a result of 1500 still. Here are the results from bt speed test:

Test1 comprises of Best Effort Test:
IP profile for your line is - 1500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1728 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1345 kbps

This clearly shows that my line is still set at 1500, yet my stable rate is still showing 8000.

Plusnet please advise what is happening.