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Speeds down again!!

N/A

Speeds down again!!

2meg line at well here are results:


Date Speed Achieved (kbps)
12-10-2005 19:07:58 1242.6
31-07-2005 18:18:02 1893.3
31-07-2005 18:17:05 1864.5
31-07-2005 18:16:31 1844.4

that is the size of a broadband line vanished!!!! i reckon every single customer should be refunded for all there down time and slow time. i pay for 2meg i want 2 meg. i dont want to loose my sync 5 times a night i want "always on"
3 REPLIES
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

Speeds down again!!

Those speeds are still within acceptable levels for a contended 2MB connection.

If you are losing the connection there are several things you can try, see http://usertools.plus.net/tutorials/id/10 for some information.

If none of that works, raise a ticket or call us and we'll investigate it as a fault.
N/A

Speeds down again!!

My god a reply by an employee!!!!
i have raised the same ticket twice and when i goto my tickets they are not there!!!! magic! getting fed up!!
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

Speeds down again!!

That's odd. Have you tried deleting your cookies and trying again, or even a different browser?

If you're still having problems then you can ring our support line any time on 0845 1400 200.