cancel
Showing results for 
Search instead for 
Did you mean: 

Speed problem?

N/A

Speed problem?

I've just migrated to plusnet premier and my line got regraded to 2mb this morning. I've done some speed tests and the results arent very good in my opinion. I'm getting results ranging from 1mbs/1.5mbs even though my modem is saying it is connected at 2.2mbs.

Is that normal, or is there a problem?
9 REPLIES
N/A

Speed problem?

Seems to be, in my opinion, a general problem. I am patiently waiting for the April free upgrade to 2Mb. Meanwhile my 1Mb speed is getting slower and slower. Was about 90% plus, in last week 85% and falling. :!: :shock:
N/A

Speed problem?

Yes I agree, more people seem to be getting speed problems, here's my 2mbit speeds from today, very poor indeed, these are pretty much what I get every day. My exchange is due to be fixed on the 15th Aug, if no improvement I'll be back onto +net cs. My slow downs are not just at peak times, its all day.


09:45
Downstream 212 Kbps (26.5 KB/sec) 228 Kbps (inc. overheads)
Upstream 253 Kbps (31.6 KB/sec) 273 Kbps (inc. overheads)

71 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.


--------------------------------------------------------------------------------------------------------------------------------------------

12.49
Downstream 274 Kbps (34.3 KB/sec) 295 Kbps (inc. overheads)
Upstream 248 Kbps (31.0 KB/sec) 267 Kbps (inc. overheads)

155 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second

------------------------------------------------------------------------------------------------------------------------------------------

17.30
Downstream 731 Kbps (91.4 KB/sec) 789 Kbps (inc. overheads)
Upstream 249 Kbps (31.1 KB/sec) 268 Kbps (inc. overheads)

187 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.

------------------------------------------------------------------------------------------------------------------------------------------

19.20
Downstream 440 Kbps (55.0 KB/sec) 475 Kbps (inc. overheads)
Upstream 255 Kbps (31.9 KB/sec) 275 Kbps (inc. overheads)

294 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second

----------------------------------------------------------------------------------------------------------------------------------------------
N/A

Speed problem?

Is there something wrong with your exchange? Those speeds are pretty dire
N/A

Speed problem?

Yes, I beleive its a contention problem, VP status of my exchange is amber. Exchange checker shows the fix date as "The ETA fix time is: 15 Aug 05". But knowing BT that date will come and go with nothing being done. :shock:

Moderators note by John (johnessex) Quote removed. Please dont use all of a preceding post as a quote.
N/A

Speed problem?

The same is happening to me, but my exchange shows everything as in the green.

EDIT: Other users in my area using Plus net aren't having any problems at all.

Moderators note by John (johnessex) Quote removed. Please dont use all of a preceding post as a quote.
N/A

Speed problem?

You maybe on a different vp than the other users in your area. If as you say your speeds are poor and your vp status is green then raise a ticket. Have you done any BT speedtests ? This will determine if the problem is on BTs network or PNs network.

http://usertools.plus.net/tutorials/id/27
N/A

Speed problem?

I've also just migrated to PlusNet from Eclipse Flex 500 (boostable to 1Mb) and had my line regraded to 2Mb. The difference in performance is striking. I've had no speed problems with Eclipse, even boosted to 1Mb. As soon as I connected to PlusNet I had problems.

My first plusnet speedtest reported 167.9Kbps. Pings to anywhere were at least 1500ms. I did a BT speedtest and it came out at around 1900Kbps. Reconnecting at everything seems fine with ~15ms pings.

After a while it just get worse with >100ms pings to 1s pings.

Here's what happens when I ping the first router on the way to the BBC:

> traceroute news.bbc.co.uk
traceroute to newswww.bbc.net.uk (212.58.226.53), 64 hops max, 40 byte packets
1 * * *
2 lo0-plusnet.ptn-ag1.plus.net (195.166.128.123) 1234.290 ms 1521.689 ms 1507.331 ms
3 ge0-0-0-103.ptn-gw2.plus.net (84.92.3.1Cool 1093.747 ms 1307.634 ms 1004.401 ms
4 gi1-1-22.pte-gw5.plus.net (212.159.4.7) 783.390 ms 695.032 ms 561.557 ms
5 rt-lonap-a.thdo.bbc.co.uk (193.203.5.90) 1384.139 ms 1203.057 ms 1430.434 ms
6 212.58.238.153 (212.58.238.153) 857.198 ms 1210.165 ms 885.392 ms
7 newssearch01.thdo.bbc.co.uk (212.58.226.53) 1079.671 ms 1704.439 ms 974.950 ms
> ping 195.166.128.123
PING 195.166.128.123 (195.166.128.123): 56 data bytes
64 bytes from 195.166.128.123: icmp_seq=0 ttl=127 time=1253.340 ms
64 bytes from 195.166.128.123: icmp_seq=1 ttl=127 time=796.150 ms
64 bytes from 195.166.128.123: icmp_seq=2 ttl=127 time=1062.686 ms
64 bytes from 195.166.128.123: icmp_seq=3 ttl=127 time=1266.325 ms
64 bytes from 195.166.128.123: icmp_seq=4 ttl=127 time=820.936 ms
64 bytes from 195.166.128.123: icmp_seq=5 ttl=127 time=1058.822 ms
64 bytes from 195.166.128.123: icmp_seq=6 ttl=127 time=572.290 ms
64 bytes from 195.166.128.123: icmp_seq=7 ttl=127 time=373.505 ms
64 bytes from 195.166.128.123: icmp_seq=8 ttl=127 time=662.499 ms
64 bytes from 195.166.128.123: icmp_seq=9 ttl=127 time=587.961 ms
^C
--- 195.166.128.123 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 373.505/845.451/1266.325/289.202 ms
>

Here's the situation as reported by my ADSL router:

Elaspsed Time: 0 days 3 hours 49 minutes 38 seconds
			(downstream)	(upstream)

SNR Margin 11.3 30.0 dB
Line Attenuation 42.6 23.0 dB
Errored Seconds 194 1
Loss of Signal 0 0
Loss of Frame 0 0
CRC Errors 575 1
Data Rate 2272 288 kbps
Latency FAST FAST


I immediately followed this with a 1871Kb BT speedtest!

Does it normally vary so much? Web surfing has become as painful as shared dialup!

Do my ADSL router figures look okay?
hitachi
Grafter
Posts: 343
Registered: 05-04-2007

Speed problem?

Dohmniq you are right on the limit for 2 meg and this could be causing your instability. snr is low for your attenuation, can you try plugging in to the test socket behind the master and see if it improves.
N/A

Speed problem?

I unscrewed my master socket and plugged my ADSL router directly into the test socket inside and the SNR jumped to around 20dB! This goes to show that it's definitely worth doing as much testing as you can yourself before calling PlusNet or BT, possibly incurring a charge.

I guess it's not surprising that there's a lot of noise on the extensions as their laid close to 100baseT and mains cables.

The question is what I can do about it. I'm going to canibalise a microfilter and move the phone extension from the inside the master socket to the phone socket on the microfilter, hoping the filter will remove most of the noise. On the ADSL side I have run some cat5 cable from the modem to the master socket which I hope will be okay. If not then I could either run shielded cat5 or just leave the ADSL router at the master socket and have a long 100baseT lead to the computer.

Any other suggestions would be appreciated!

Here's hoping I don't have to downgrade from 2Mbps...