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Slower on Max than the 2meg premier

Phil_Collins
Grafter
Posts: 55
Registered: 04-08-2007

Slower on Max than the 2meg premier

I tried the BT speed test with this result:

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 6500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8096 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1919 kbps

I don't know when the upgrade took place but I received the email telling me it was iminent on 23 Oct 2006
I am now consistantly getting slower download speeds than on the 2mbps service.

I have rebooted the router several times over the last few days.

Thanks
PC
2 REPLIES
Community Veteran
Posts: 26,348
Thanks: 601
Fixes: 8
Registered: 10-04-2007

Slower on Max than the 2meg premier

What does https://portal.plus.net/my.html?action=stable_rate say?

If it still says 2000 raise a ticket asking for your stable rate to be set to match your IP Profile - include both speeds in the ticket.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Phil_Collins
Grafter
Posts: 55
Registered: 04-08-2007

Slower on Max than the 2meg premier

Thanks , My stable rate is still set at 2000 I will raise a ticket and see what happens.