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Slow downloads

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Slow downloads

Hi, First time I've posted something on a noticeboard, but I'm so fed up with the speed of my broadband. I can't even surf never mind P2P, if only I could do that too.

Is anyone else having problems or just me...Looking into the blurb on the PN site it says there is a problem with downloads some people, images especially. If a commercial company can't mirror it's systems as a back up to maintain it's service, how good is it...I'm worried that PN in going down the plughole looking at some of the comments from people. All the same is anyone else having problems, but I'd also really like a responce from PN on this one and timescales involved for sorting it out please.
3 REPLIES
Community Veteran
Posts: 4,729
Registered: 04-04-2007

Slow downloads

I have split this into a separate thread for you, so that people can respond directly to your question rather that there responses being lost at the end of a long thread.

Chilly
Community Veteran
Posts: 4,729
Registered: 04-04-2007

Slow downloads

To help others understand your problems please can I ask you to post up your router stats, results from a BT speed test, which product you are on and usage this month. Also details of any corrective action you have already tried.

Chilly
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Slow downloads

Hi,

It's difficult say what the problem is, but if you can post the details that Chilly asks for, the BT Speedtest is here:

http://www.plus.net/support/broadband/troubleshooting/bt_speed_tester.shtml

and also run a couple of tracert's, details on how to do this are here:

http://usertools.plus.net/tutorials/id/34

that should help in trying diagnose the problem.