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Slow browsing and email not recieving

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Slow browsing and email not recieving

What's happening to the once reliable resliant network of PlusNet??

Problems with disconects and I'm now having problems like the weekend I'm unable to recieve emails getting errors

""Task recieving report error (0x8004210Cool "Outlook is unableto conect to your incoming (pop3) email server. If you continue to recieve this message, contact your server administrator or Internet service provider (ISP)

Getting this error 2 out of 3 times on average

Browsing to sites (incl this portal) is slower than dialup and many times unable to get to websites at all

Currently on gateway

"You are currently connected to the "Telehouse East, Juniper 3" gateway. This gateway is sometimes known as pte-ag1.


Compound this with the eroading of the Premier conection by PlusNet it's certainly making me look elsewhere, been holding off to see the new product anoucement but wondering if we'll ever see that anytime soonHuh

I'm not under any management or restrictions but do wonder if this is a cuning plan by PlusNet to get rid of users who use above 5GB per monthHuh

:x :x
23 REPLIES
Community Veteran
Posts: 1,653
Registered: 13-06-2007

Slow browsing and email not recieving

do you have norton running? the error message your getting in outlook is usually to do with norton messing things up like it usual does!

I have to give this link out so often its in my bookmarks now!

http://support.microsoft.com/default.aspx?scid=kb;en-us;318790

will help you sort it!
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Slow browsing and email not recieving

I'm finding web browsing painfully slow today
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Slow browsing and email not recieving

Dont use Norton never have......................
Community Veteran
Posts: 1,653
Registered: 13-06-2007

Slow browsing and email not recieving

/me is stumped!

Never had anyone get that error code and it not be related to norton

Installed any Windows Updates lately?
aeroalfie
Grafter
Posts: 400
Registered: 03-10-2007

Slow browsing and email not recieving

I seem to be having a similar on off problem with browsing today , some pages are taking up to 40 seconds to load Sad
Community Veteran
Posts: 1,653
Registered: 13-06-2007

Slow browsing and email not recieving

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Slow browsing and email not recieving

Yep I install the critical updates but this has been happening before the updates

Browsing is so very slow, some pages time out ......

speedtests show good speeds
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Slow browsing and email not recieving

1900.6 kbps my speedtest result from PlusNets speedtester but browsing is so very painfully slow and still getting email problems....
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Slow browsing and email not recieving

Paul,

Try the following from a command prompt :-

(Lines beginging with a + or a - are responses from the server)

telnet mail.plus.net 110
+OK Hello there.
USER <youruserid>
+OK Password required.
PASS <passwd>
+OK logged in.
LIST
<<System will give a list of mail messages>>
QUIT
+OK Bye-bye.


If you can log in and get the list of mail messages the problem isn't with PN's pop server...
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Slow browsing and email not recieving

I treid switching off my PC for a while but things are no better as for the telnet commands I get to

telnet mail.plus.net 110
+OK Hello there.

and that's were it stops and says connection to host lost, and why would browsing be so slow this portal is painfully slow........
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Slow browsing and email not recieving

You've got reachability to the mail server then...

When I just tried I could list my mail box and read messages fine. So its not affecting all of us....

Do a traceroute (tracert under windows) for both mail.plus.net and portal.plus.net
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Slow browsing and email not recieving

Tracing route to mail.plus.net [212.159.10.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BelkinModem.Belkin [192.168.2.1]
2 24 ms 22 ms 28 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
3 24 ms 26 ms 29 ms ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
4 27 ms 26 ms 29 ms ge0-0-0-23.pte-gw1.plus.net [212.159.4.25]
5 32 ms 28 ms 28 ms atm1-0.ptb-gw1.plus.net [212.159.1.89]
6 32 ms 28 ms 26 ms vlan18.pri.ptb-gw4.plus.net [195.166.129.130]
7 30 ms 25 ms 29 ms if2.ptb-al3.plus.net [195.166.129.41]
8 32 ms 29 ms 27 ms mail.plus.net [212.159.10.1]

Trace complete.

Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BelkinModem.Belkin [192.168.2.1]
2 16 ms 27 ms 30 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
3 27 ms 28 ms 28 ms ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
4 27 ms 27 ms 29 ms ge0-0-0-23.pte-gw1.plus.net [212.159.4.25]
5 32 ms 28 ms 30 ms atm1-0.ptb-gw1.plus.net [212.159.1.89]
6 28 ms 28 ms 28 ms vlan18.pri.ptb-gw4.plus.net [195.166.129.130]
7 27 ms 27 ms 28 ms if2.ptb-al1.plus.net [195.166.129.39]
8 31 ms 28 ms 29 ms portal.plus.net [212.159.8.137]

Trace complete.
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Slow browsing and email not recieving

Hm, nothing obvious and those times look good....
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Slow browsing and email not recieving

just to add, my browsing started going painfully slow about 30 mins or so ago, disconnected and reconnected a couple of times but still the same, my connection is usually fine so i doubt its a problem at my end.