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Slow Speed

fraval
Grafter
Posts: 91
Registered: 30-07-2007

Slow Speed

Just done a BT speed test
came back with 778[kpbs] for a 1.7MB file ,is this about normal for a 2MB service??
many thaks to any answers
Frav
4 REPLIES
shellsong
Grafter
Posts: 2,191
Registered: 03-08-2007

Slow Speed

At this time of day I would have thought it somewhat slow-- depends on how persistent it is though and BT probably wouldn't act on those sort of results unless something else seemed to be going on as well!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Slow Speed

Quote
Just done a BT speed test
came back with 778[kpbs] for a 1.7MB file ,is this about normal for a 2MB service??
many thaks to any answers
Frav


Hi there,

If you take a look at ServiceStatus, you will see that we experienced some propblems earlier this afternoon, which may have led to degraded speeds and latency. Without being certain, I would have expected that to have contributed to your problem.
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Slow Speed

Actually, provided you logged into the BT Speed Checker using the test username and password our issues earlier shouldn't have had any effect on your results.

Though the speeds are still within the guidelines set by BTw, the best thing to do would be to run another test later on today and then a third one some time after midnight, and if these are also slow then run through the automated faults system so that our engineers can look into it further.
fraval
Grafter
Posts: 91
Registered: 30-07-2007

thanks for reply,s

thanks a lot everyone for the replies