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Slow Portal Again?

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Slow Portal Again?

Is anyone else experiencing long delays in page opening on the PlusNet portal?
16 REPLIES
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Slow Portal Again?

Occasional slowdowns, but TBH nothing worse than they've ever been (certainly over the last couple of years anyhow)
shellsong
Grafter
Posts: 2,191
Registered: 03-08-2007

Slow Portal Again?

It was bad last night and is annoyingly bad now! Sometimes I seem to be able to stop it hanging interminably by stopping and restarting :roll:
lingbob
Grafter
Posts: 734
Registered: 05-04-2007

Slow Portal Again?

Very slow to load here but according to one of this morning's status updates, it's being caused by heavy loads on the mail servers.
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

Slow Portal Again?

Oh Yes ! Silly me

The ankle bone's connected to the neck bone :roll:
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Slow Portal Again?

its slightly more noticeable than usual! How come the mail problem is causing this?
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Re: Slow Portal Again?

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Slow Portal Again?

As slow as a week in the gaol.
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Slow Portal Again?

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How come the mail problem is causing this?


It shouldn't.
However I'm finding the portal and in particular these forums to be running like cold syrup at the moment. Sad
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Slow Portal Again?

Would anyone from the PlusNet staff care to comment?
Alecto
Grafter
Posts: 2,886
Registered: 30-07-2007

Slow Portal Again?

Yes I support the syrup theme also.
Taking over 60 seconds to load a page, so I'm not stopping here today.

But I suppose if it takes longer to post complaints on here, there will be less of them.
So let's see:
Can't get through on the phones
Can't get through by ticket
Can't get through on the forum.
Yup, the Plusnet bunker looks securely sealed. :lol:
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Slow Portal Again?

Hi there

Basically, the portal servers are trying to access a portion of the storage platform which the mail servers use. The NetApp system that we use for the backend mail storage is, put simply, network attached storage. On there we have been storing both customer email and some data that the portals use. Therefore with the mail servers suffering high load, the portal suffers also.

With the introduction of the new mail platform, this will be entirely seperated.
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Slow Portal Again?

Bloomin' 'eck.
Its running like a good un now though!
Did somebody just delete all the mails?
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Slow Portal Again?

Cheers for that Mand Smiley

Anyone else noticed that new topics/posts aren't being highlighted? Sad
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Slow Portal Again?

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Anyone else noticed that new topics/posts aren't being highlighted?


Ok here.
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Slow Portal Again?

Mand,

Thank you for your reply. Given the length of time that PlusNet have been established and the importance of the portal and associated pages must be as a "flagship beacon" to prospective customers, as well as current ones, it seems incredible that this basic fault has been allowed to develop!

Do you have a completion date forecast?