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Slow Peak Speeds PAYG

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Slow Peak Speeds PAYG

hi, I am on a fixed 2Mb line and have been very happy with speeds for the last few months -

however for the last week or so I am seeing low speeds and high pings during peak hours

for example at the moment I am getting 400k down, 122ms ping and web browsing is virtually at a stand still

what is happening? my exchange is showing as green and I am not over the monthly bandwidth quota?

thanks bloater
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Slow Peak Speeds PAYG

Hi,

The best thing to do is run the BT speedtester a few times both peak and off peak and then raise the results via our fault checker (under connection settings on the left) and we can look into it and see what the problem is:

http://www.plus.net/support/broadband/troubleshooting/bt_speed_tester.shtml