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Slow I tunes download

Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Slow I tunes download

Currently downloading itunes - only getting 10KB/s

Is there any special throttling applied to itunes, or is it just the site that is slow at the mo.

On premier by the way.
11 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Slow I tunes download

It's an issue at our end.

Currently iTunes traffic is being picked up by the Ellacoya's as P2P. There's a fix rolling out Thursday morning which should fix this.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

Slow I tunes download

We have identified an issue with itunes traffic that is due to be resolved on Thursday morning.

Currently it would appear we are incorrectly classifying it.

Hopefully the change being made on Thursday will resolve it for you - as itunes should be a priority application.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Slow I tunes download

Slacker.
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Slow I tunes download

London Busses Cheesy Cheesy

Thanks for the reply (s)

Odd though - because I am not downloading music - just the itunes program via http (I think). So have the ellacoyas simply identified the itunes download *site* as PTP?

Cheers.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

Slow I tunes download

Whoops...
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Slow I tunes download

Sorry guys

This is still not right - now getting a wopping 25kB/s.


Not exactly a priority download.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

Slow I tunes download

Are you able to run Wireshark packet capture whilst downloading so that we can make sure it's correctly identified?

20 seconds of capturing and post the output file into a ticket for the attention of our network team would be good?

I'm guessing normal web browsing is performing better?
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Slow I tunes download

OK - after a little messing about;

here is the ticket ID: 21059806

And please note - as stated above, the speed issue is with downloading the itunes application, NOT itunes songs (I haven't tried that recently)
N/A

Slow I tunes download

Quote
It's an issue at our end.


Wow! Sounds like a first Wink
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Slow I tunes download

And should now be fixed as of yesterday.
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Slow I tunes download

And indeed it is.

Now getting about 130kB/s which is a heck of a lot better than 10 - still not brilliant though

Having said that - this morinng as a quick test, I was getting nearly 800kB/s

So I'll put the speed now down to server/exchange loading.


Thanks all.