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Sipgate Issue

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Sipgate Issue

Having problems connecting to Sipgate.. Can't Ping and TRACERT dies

Anyone else having these probs ?
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Sipgate Issue

Thanks for the info, I've added this to a problem raised this morning. Doesn't seem to be affecting many people but we'll get it looked at asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Sipgate Issue

Hi,

There's a thread about this here.

I suspect it's related to the IP range you're coming in from as I can't replicate the problem from my home machine.

Kind Rgds,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

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Sipgate Issue

Yup look like it and the proxy link works for me..
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Sipgate Issue

We've raised this to Bellaxa Networks in Germany as this seems to be where the traffic is dying.

Rgds,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

Sipgate Issue

Has now been fixed. Bellaxa have advised that they made no changes so it's likely the next link in the chain realised they had screwed some routing up and fixed it.

Rgds,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵