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Service ticket response times

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Service ticket response times

Hello support,

It's all very well posting ticket response times on the Service Status page, but it would be better if you could stick to them.
Please can you check Problem ID:4326758 which I posted at 11:59.
Many thanks.
3 REPLIES
N/A

RE: Service ticket response times

Hi,

These are averages based on over all of our ticket pools. I do seem to remember doing your ticket a while back.

Thanks
Chris
--
| Chris Rugen ............................... Unmetered & ADSL solutions
| Senior Technical Consultant ................... for Home & Business
| PlusNet Technologies Ltd .......................... http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet ----------

N/A

RE: Service ticket response times

Thanks for the reply Chris.
No response is showing on the ticket as of yet....

Gavin
N/A

RE: Service ticket response times

Hello again,

Sorry I misread your username. I can assure you the ticket has now been looked at, sorry for the delay in getting to the ticket today.

Thanks
Chris
--
| Chris Rugen ............................... Unmetered & ADSL solutions
| Senior Technical Consultant ................... for Home & Business
| PlusNet Technologies Ltd .......................... http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet ----------