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Service Status....

N/A

Service Status....

.... and Contact Us pages are dead again.
6 REPLIES
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Service Status....

So, either the fix didn't get rolled live, or it didn't work then...
N/A

Service Status....

Hi there. .

The service status page can give a template error and this is usually due to the Service status being updated. If you try it a few minutes later, the page will be there . .

The Contact Us system is still operational though . .

Regards
Andrew Moxon
Customer Support Team
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Service Status....

Not if the lights file can't be found - you can't actually get past the initial "Contact Us" link on the left from memory.

Can you find out wether the fix that was meant to be rolled Live on Friday was actually rolled live, please?
N/A

Service Status....

Hi there. .

I have checked for you and we expect the fix to be implemented early this week as we now know what causes this. It has also been made a priority to get this fix implemented as soon as possible.

Hope this helps.

Best Regards
Andrew Moxon
Customer Support Team
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Service Status....

Well, it explains why the problem is still occuring at the moment anyway - here is the grab from earlier.

Thanks.
N/A

Service Status....

Thats right Contact Us couldnt be accessed via the left link.