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Security Certificate Warning on "Contact Us" page

N/A

Security Certificate Warning on "Contact Us" page

Hi

Every time I go to the "Contact Us" page, I get a popup warning stating "The name on the security certificate is invalid or does not match the name of the site."
And asking if I want ot continue - I just keep hitting NO, and eventually the page finishes loading.

Is there something wrong with the Security Certificate, or is it a problem with my PC?

Any help most welcome.

GP
4 REPLIES
N/A

Security Certificate Warning on "Contact Us" page

Hi there,

The problem is not with your PC. Plus Net are aware of this and are working to resolve it.
Sproglet
Grafter
Posts: 105
Registered: 30-09-2007

Security Certificate Warning on "Contact Us" page

The problem is because www.plus.net and portal.plus.net are actually the same machine (or same front end)
For some reason some of the Contact Us links are linking to www.plus.net not portal.plus.net hence the problem with the certificate (which is for portal.plus.net)

I'm sure the developer responsible will be congratulated fully when they discover who did it Smiley
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Security Certificate Warning on "Contact Us" page

Hi,

We are in the process of rolling out new security certificates that covers www.plus.net and portal.plus.net.

Unfortunatly, some servers still have the older portal.plus.net only certificates. This causes the error you are seeing.

If you check the certificate on https://portal.plus.net/ and compare it to the certificate on https://www.plus.net/ you will see they are the same.

Kind Regards,
Sproglet
Grafter
Posts: 105
Registered: 30-09-2007

Security Certificate Warning on "Contact Us" page

So I see but unfortunately on some occasions going to https://www.plus.net still gives the old thawte certificate rather than the new comodo one.
Smiley