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SUP Guide has major error

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SUP Guide has major error

according to the SUP Guide it states the following

Quote
The policy applies to these residential broadband products:

Broadband Premier, up to 2Mb, 4Mb and 8Mb
ADSL Home
Broadband Home
Broadband EasyStart


but the table for is only for Broadband Premier, and doesn't list any of the limits for the other products, so unless F9 actually add the limits in for the other products, they can't be enforced as the account holders on those products do not have any limits to go by...

regards
mike
6 REPLIES
ukbrown
Grafter
Posts: 132
Registered: 30-07-2007

SUP Guide has major error

Just another example of something that has been put together without any thought. Such a major change needs to be planned and executed properly. Telling the users would have been a good start. Remember all the fanfares for "fair usage"
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

SUP Guide has major error

At the moment the SUP only applies to those products, other products aren't monitored.
N/A

SUP Guide has major error

So you're telling me that anyone on any other package other than Broadband Premier, has unlimited downloads.

Which means then the SUP Guide is incorrect, as it lists 4 different products that are so-called governed by it, yet the SUP only relates to Broadband Premier.

In otherwords it was a another rush job, not followed through properly

regards
mike
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

SUP Guide has major error

The SUP applies to all the products that are listed.

ADSL Home, Broadband Home and Broadband EasyStart are the equivalent to a Premier package for the purpose of the SUP.
N/A

SUP Guide has major error

I think you then need to change the heading on the table to cover all products and not just Broadband Premier, as it is very misleading

regards
mike
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

SUP Guide has major error

I'll raise that and see if that can be changed, in retrospect I can see how that may confuse.