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[-SPAM-] [-SPAM-]

Community Veteran
Posts: 26,442
Thanks: 688
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Registered: 10-04-2007

[-SPAM-] [-SPAM-]

Is anyone else getting emails with double spam markers?
jelv (a.k.a Spoon Whittler)
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19 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,958
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Registered: 04-04-2007

[-SPAM-] [-SPAM-]

Eek! that doesn't sound too healthy!

Any possibility of supplying the headers from an example of this?

Kind Rgds,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Plusnet Staff
Plusnet Staff
Posts: 12,169
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Registered: 04-04-2007

[-SPAM-] [-SPAM-]

Had another example of this and raised it as problem 40697, if anyone else is seeing it please let us know.
Community Veteran
Posts: 26,442
Thanks: 688
Fixes: 8
Registered: 10-04-2007

[-SPAM-] [-SPAM-]

I've had a few more since but they've been deleted - I'll keep an eye out for more.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

[-SPAM-] [-SPAM-]

Thanks elvin. If you could PM me the headers if you see it hapenning again - that would be great.
Plusnet Staff
Plusnet Staff
Posts: 12,169
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Registered: 04-04-2007

[-SPAM-] [-SPAM-]

I've had a word with the network guys about this. Is the double spam only appearing on emails you have set a redirect up to redirect to a mailbox? If so that's the cause as it's passing through the spam protection twice.
Community Veteran
Posts: 26,442
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Registered: 10-04-2007

[-SPAM-] [-SPAM-]

The two I've just received would fit that theory and the one I've just received with a single marker wasn't redirected.

Why has this changed? I've had the redirects for some time.

Really the majority of the redirects I currently have are really what will be aliases when the new mail system comes in to place so that will remove the problem.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
Posts: 12,169
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Registered: 04-04-2007

[-SPAM-] [-SPAM-]

They think it was probably changed when the new sunmxcores rolled out and it look like there's a difference in the code so that redirects aren't ignored on the redirect but you're right the alias tool will fix this.
Community Veteran
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Registered: 05-04-2007

[-SPAM-] [-SPAM-]

I can also confirm that the only double-tagged e-mails I've received have been ones that've come through redirects.
Plusnet Staff
Plusnet Staff
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Yep, definately what's happening here is that it gets scanned then redirected then scanned again. It looks like this is the way the new mxcores are designed to work which seems to be different to how it used to be. I believe Bob's looking in to it.
Community Gaffer
Community Gaffer
Posts: 12,958
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Hmmm, not convinced this happens in 100% of examples. I set up a test account with e redirect pointing to a mailbox called 'mail'. I send some SPAM to the redirect address and it ended up in the mailbox but was only tagged once?

Rgds,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 12,958
Thanks: 750
Fixes: 69
Registered: 04-04-2007

[-SPAM-] [-SPAM-]

OK, after further investigation this seems to be happening on the very rare occasions where you have a redirect set up pointing to another mailbox on your account *and* a mail sent to the redirect address is identified as SPAM by ClamSpam as opposed to dSpam or Spamassasin.

We reckon we've spotted the config that allowing this to happen and should be making some changes today all being well.

Kind Rgds,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

[-SPAM-] [-SPAM-]

I take it those changes didn't go ahead? I received a double-tagged e-mail just a couple of hours ago.
Community Veteran
Posts: 26,442
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Registered: 10-04-2007

[-SPAM-] [-SPAM-]

I've received a couple more today as well - the latest at 21:36
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
Posts: 12,169
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Fixes: 1
Registered: 04-04-2007

[-SPAM-] [-SPAM-]

Not sure, we'll have to check tomorrow.