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SLowing down again on LLU

kreynolds
Grafter
Posts: 433
Registered: 05-04-2007

SLowing down again on LLU

Currently connected to thn-ag3

Speedtest on own login

Quote
Your current bandwidth reading is:

3.12 Mbps

which means you can download at 398.88 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
150 kbps DSL
256 kbps DSL
512 kbps DSL
3191 kbps YOU


Please retain the following information if you wish to contact Customer Services
Your reference number is 3191-9374939


Speedtest on test login

Quote
Your current bandwidth reading is:

6.74 Mbps

which means you can download at 862.2 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
150 kbps DSL
256 kbps DSL
512 kbps DSL
6897.6 kbps YOU


Please retain the following information if you wish to contact Customer Services
Your reference number is 6897-9374967


Ping results

Quote
C:\Documents and Settings\Karl>ping plus.net

Pinging plus.net [212.159.8.137] with 32 bytes of data:

Reply from 212.159.8.137: bytes=32 time=60ms TTL=249
Reply from 212.159.8.137: bytes=32 time=105ms TTL=249
Reply from 212.159.8.137: bytes=32 time=55ms TTL=249
Reply from 212.159.8.137: bytes=32 time=55ms TTL=249

Ping statistics for 212.159.8.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 105ms, Average = 68ms


Tracert results

Quote
C:\Documents and Settings\Karl>tracert plus.net

Tracing route to plus.net [212.159.8.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 50 ms 50 ms 50 ms lo0-plusnet.thn-ag3.plus.net [195.166.128.80]
3 49 ms 48 ms 48 ms vl303.thn-gw1.plus.net [84.92.3.177]
4 49 ms 50 ms 50 ms ge0-0-0-22.ptn-gw1.plus.net [212.159.4.1]
5 51 ms 53 ms 51 ms gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
6 59 ms 60 ms 59 ms se3-0.pih-gw1.plus.net [195.166.129.250]
7 55 ms 56 ms 56 ms vlan8.pih-gw4.plus.net [212.159.0.30]
8 56 ms 56 ms 56 ms pih-al4.plus.net [212.159.1.36]
9 57 ms 58 ms 58 ms portal.plus.net [212.159.8.137]

Trace complete.


Seems like the problem is at Plus Net's end again
9 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

SLowing down again on LLU

Hi,

Not seen any other reports of problems, have you tried disconnecting and reconnecting a few times and see if that makes a difference (it did for some people previously)?
kreynolds
Grafter
Posts: 433
Registered: 05-04-2007

SLowing down again on LLU

Hardly better Sad Sad Sad

Speedtest own login

Quote
Your current bandwidth reading is:

3.84 Mbps

which means you can download at 491.53 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
150 kbps DSL
256 kbps DSL
512 kbps DSL
3932.2 kbps YOU


Please retain the following information if you wish to contact Customer Services
Your reference number is 3932-9378863


Ping result

Quote
C:\Documents and Settings\Karl>ping plus.net

Pinging plus.net [212.159.8.137] with 32 bytes of data:

Reply from 212.159.8.137: bytes=32 time=56ms TTL=249
Reply from 212.159.8.137: bytes=32 time=57ms TTL=249
Reply from 212.159.8.137: bytes=32 time=53ms TTL=249
Reply from 212.159.8.137: bytes=32 time=59ms TTL=249

Ping statistics for 212.159.8.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 53ms, Maximum = 59ms, Average = 56ms


Tracert

Quote
C:\Documents and Settings\Karl>tracert plus.net

Tracing route to plus.net [212.159.8.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 50 ms 51 ms 50 ms lo0-plusnet.thn-ag3.plus.net [195.166.128.80]
3 40 ms 40 ms 40 ms vl303.thn-gw1.plus.net [84.92.3.177]
4 46 ms 44 ms 46 ms ge0-0-0-22.ptn-gw1.plus.net [212.159.4.1]
5 51 ms 50 ms 50 ms gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
6 59 ms * 56 ms se3-0.pih-gw1.plus.net [195.166.129.250]
7 58 ms 57 ms 59 ms vlan8.pih-gw4.plus.net [212.159.0.30]
8 52 ms 52 ms 55 ms pih-al4.plus.net [212.159.1.36]
9 51 ms 50 ms 52 ms portal.plus.net [212.159.8.137]

Trace complete.


Sad
kreynolds
Grafter
Posts: 433
Registered: 05-04-2007

SLowing down again on LLU

Today is even worse than yesterday

Speetest own login

Quote
Your current bandwidth reading is:

1.45 Mbps

which means you can download at 185.49 KB/sec. from our servers.
28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
150 kbps DSL
256 kbps DSL
512 kbps DSL
1483.9 kbps YOU



Please retain the following information if you wish to contact Customer Services
Your reference number is 1483-9389418


Speedtest test login

Quote
Your current bandwidth reading is:

6.68 Mbps

which means you can download at 855 KB/sec. from our servers.
28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
150 kbps DSL
256 kbps DSL
512 kbps DSL
6840 kbps YOU



Please retain the following information if you wish to contact Customer Services
Your reference number is 6840-9389394


Ping results

Quote
C:\Documents and Settings\Karl>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.131] with 32 bytes of data:

Reply from 212.58.224.131: bytes=32 time=47ms TTL=120
Reply from 212.58.224.131: bytes=32 time=50ms TTL=120
Reply from 212.58.224.131: bytes=32 time=47ms TTL=120
Reply from 212.58.224.131: bytes=32 time=49ms TTL=120

Ping statistics for 212.58.224.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 50ms, Average = 48ms

C:\Documents and Settings\Karl>ping plus.net

Pinging plus.net [212.159.8.137] with 32 bytes of data:

Reply from 212.159.8.137: bytes=32 time=58ms TTL=249
Reply from 212.159.8.137: bytes=32 time=58ms TTL=249
Reply from 212.159.8.137: bytes=32 time=57ms TTL=249
Reply from 212.159.8.137: bytes=32 time=56ms TTL=249

Ping statistics for 212.159.8.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 56ms, Maximum = 58ms, Average = 57ms


tracert results

Quote
C:\Documents and Settings\Karl>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 51 ms 48 ms 49 ms lo0-plusnet.thn-ag3.plus.net [195.166.128.80]
3 49 ms 48 ms 49 ms vl303.thn-gw1.plus.net [84.92.3.177]
4 50 ms 49 ms 51 ms ge0-0-0-22.ptn-gw1.plus.net [212.159.4.1]
5 49 ms 47 ms 48 ms gi1-1-22.ptn-gw5.plus.net [212.159.4.6]
6 47 ms 50 ms 50 ms rt0.thdo.bbc.co.uk [212.58.239.25]
7 51 ms 48 ms 46 ms 212.58.238.149
8 51 ms 50 ms 50 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.

C:\Documents and Settings\Karl>tracert plus.net

Tracing route to plus.net [212.159.8.137]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 50 ms 48 ms 47 ms lo0-plusnet.thn-ag3.plus.net [195.166.128.80]
3 175 ms 122 ms 223 ms vl303.thn-gw1.plus.net [84.92.3.177]
4 50 ms 49 ms 50 ms ge0-0-0-22.ptn-gw1.plus.net [212.159.4.1]
5 51 ms 47 ms 47 ms gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
6 59 ms 56 ms 56 ms se3-0.pih-gw1.plus.net [195.166.129.250]
7 58 ms 58 ms 58 ms vlan8.pih-gw4.plus.net [212.159.0.30]
8 59 ms 57 ms 57 ms pih-al4.plus.net [212.159.1.36]
9 59 ms 61 ms 58 ms portal.plus.net [212.159.8.137]

Trace complete.
echoecho
Dabbler
Posts: 20
Registered: 06-08-2007

SLowing down again on LLU

From having a stable 3800 kbps for the past 3 weeks or so, I am down to just over 1000.

I have rebooted several times ... LLU is so exciting! You never know what speed you're going to get.
kreynolds
Grafter
Posts: 433
Registered: 05-04-2007

SLowing down again on LLU

00:00 to 0:600 speeds are fine

14/07/07 05:45

Speedtest own login

Quote
Your current bandwidth reading is:

6.51 Mbps

which means you can download at 832.98 KB/sec. from our servers.
28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
150 kbps DSL
256 kbps DSL
512 kbps DSL
6663.8 kbps YOU



Please retain the following information if you wish to contact Customer Services
Your reference number is 6663-9397100


Speedtest test login

Quote
Your current bandwidth reading is:

6.80 Mbps

which means you can download at 870.01 KB/sec. from our servers.
28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
150 kbps DSL
256 kbps DSL
512 kbps DSL
6960.1 kbps YOU



Please retain the following information if you wish to contact Customer Services
Your reference number is 6960-9397110



Ping results

Quote
C:\Documents and Settings\Karl>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.131] with 32 bytes of data:

Reply from 212.58.224.131: bytes=32 time=40ms TTL=120
Reply from 212.58.224.131: bytes=32 time=37ms TTL=120
Reply from 212.58.224.131: bytes=32 time=38ms TTL=120
Reply from 212.58.224.131: bytes=32 time=37ms TTL=120

Ping statistics for 212.58.224.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 40ms, Average = 38ms

C:\Documents and Settings\Karl>ping plus.net

Pinging plus.net [212.159.8.137] with 32 bytes of data:

Reply from 212.159.8.137: bytes=32 time=45ms TTL=249
Reply from 212.159.8.137: bytes=32 time=44ms TTL=249
Reply from 212.159.8.137: bytes=32 time=45ms TTL=249
Reply from 212.159.8.137: bytes=32 time=44ms TTL=249

Ping statistics for 212.159.8.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 44ms, Maximum = 45ms, Average = 44ms


Tracert results

Quote
C:\Documents and Settings\Karl>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 39 ms 39 ms 41 ms lo0-plusnet.thn-ag3.plus.net [195.166.128.80]
3 38 ms 38 ms 38 ms vl303.thn-gw1.plus.net [84.92.3.177]
4 39 ms 38 ms 79 ms ge0-0-0-22.ptn-gw1.plus.net [212.159.4.1]
5 38 ms 37 ms 38 ms gi1-1-22.ptn-gw5.plus.net [212.159.4.6]
6 40 ms 39 ms 38 ms rt0.thdo.bbc.co.uk [212.58.239.25]
7 40 ms 37 ms 37 ms 212.58.238.149
8 39 ms 37 ms 38 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.

C:\Documents and Settings\Karl>tracert plus.net

Tracing route to plus.net [212.159.8.137]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 39 ms 38 ms 38 ms lo0-plusnet.thn-ag3.plus.net [195.166.128.80]
3 38 ms 37 ms 37 ms vl303.thn-gw1.plus.net [84.92.3.177]
4 39 ms 38 ms 37 ms ge0-0-0-22.ptn-gw1.plus.net [212.159.4.1]
5 39 ms 39 ms 38 ms gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
6 47 ms 45 ms 46 ms se3-0.pih-gw1.plus.net [195.166.129.250]
7 46 ms 46 ms 46 ms vlan8.pih-gw4.plus.net [212.159.0.30]
8 45 ms 45 ms 44 ms pih-al4.plus.net [212.159.1.36]
9 45 ms 46 ms 45 ms portal.plus.net [212.159.8.137]

Trace complete.


Ticket 22351821 raised 13/07/07 15:00, still waiting for reply.

From the speedtest on the testing@dslconnect.co.uk login, the speed is at my normal rate, seems like the slowdown is with Plus Net.
kreynolds
Grafter
Posts: 433
Registered: 05-04-2007

SLowing down again on LLU

25 hours and 14 mins and no reply to my open ticket Evil Evil Evil Evil

14/07/07 16:57

Speedtest own login

Quote
Your current bandwidth reading is:

3.12 Mbps

which means you can download at 399.58 KB/sec. from our servers.
28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
150 kbps DSL
256 kbps DSL
512 kbps DSL
3196.6 kbps YOU



Please retain the following information if you wish to contact Customer Services
Your reference number is 3196-9402573



Speedtest test login

Quote
Your current bandwidth reading is:

6.65 Mbps

which means you can download at 850.98 KB/sec. from our servers.
28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
150 kbps DSL
256 kbps DSL
512 kbps DSL
6807.8 kbps YOU



Please retain the following information if you wish to contact Customer Services
Your reference number is 6807-9402549


Ping results

Quote
C:\Documents and Settings\Karl>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.131] with 32 bytes of data:

Reply from 212.58.224.131: bytes=32 time=52ms TTL=120
Reply from 212.58.224.131: bytes=32 time=43ms TTL=120
Reply from 212.58.224.131: bytes=32 time=37ms TTL=120
Reply from 212.58.224.131: bytes=32 time=37ms TTL=120

Ping statistics for 212.58.224.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 52ms, Average = 42ms

C:\Documents and Settings\Karl>ping plus.net

Pinging plus.net [212.159.8.137] with 32 bytes of data:

Reply from 212.159.8.137: bytes=32 time=47ms TTL=249
Reply from 212.159.8.137: bytes=32 time=46ms TTL=249
Reply from 212.159.8.137: bytes=32 time=54ms TTL=249
Reply from 212.159.8.137: bytes=32 time=49ms TTL=249

Ping statistics for 212.159.8.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 54ms, Average = 49ms


Tracert results

Quote
C:\Documents and Settings\Karl>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 50 ms 48 ms 51 ms lo0-plusnet.thn-ag3.plus.net [195.166.128.80]
3 49 ms 46 ms 46 ms vl303.thn-gw1.plus.net [84.92.3.177]
4 44 ms 43 ms 44 ms ge0-0-0-22.ptn-gw1.plus.net [212.159.4.1]
5 45 ms 47 ms 45 ms gi1-1-22.ptn-gw5.plus.net [212.159.4.6]
6 43 ms 46 ms 44 ms rt0.thdo.bbc.co.uk [212.58.239.25]
7 43 ms 40 ms 44 ms 212.58.238.149
8 41 ms 38 ms 38 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.

C:\Documents and Settings\Karl>tracert plus.net

Tracing route to plus.net [212.159.8.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 44 ms 44 ms 44 ms lo0-plusnet.thn-ag3.plus.net [195.166.128.80]
3 43 ms 45 ms 44 ms vl303.thn-gw1.plus.net [84.92.3.177]
4 45 ms 47 ms 46 ms ge0-0-0-22.ptn-gw1.plus.net [212.159.4.1]
5 58 ms 203 ms 110 ms gi0-2-32.ptc-gw1.plus.net [195.166.129.10]
6 50 ms 48 ms 48 ms se3-0.pih-gw1.plus.net [195.166.129.250]
7 48 ms 46 ms 46 ms vlan8.pih-gw4.plus.net [212.159.0.30]
8 49 ms 48 ms 45 ms pih-al4.plus.net [212.159.1.36]
9 48 ms 47 ms 49 ms portal.plus.net [212.159.8.137]
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

SLowing down again on LLU

Hi there,

Apologies for the delay, we are currently dealing with an increased number of faults, and are working through them as quickly as possible.

I've raised the fault now, and we should receive an update within 72 hours.
kreynolds
Grafter
Posts: 433
Registered: 05-04-2007

SLowing down again on LLU

Thanks Mand
kreynolds
Grafter
Posts: 433
Registered: 05-04-2007

SLowing down again on LLU

This gets worse, my profile has now been altered to

DownStream Connection Speed 190 kbps
UpStream Connection Speed 282 kbps

Why mess around with the profile when I'm not having any loss of synch!!!!!!!!!!!!!