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Response to questions

kenjay
Newbie
Posts: 5
Registered: 22-08-2007

Response to questions

I can make allowances for problems taking a long time to solve. However I would have thought it would at least be polite to to make some response within 24 hrs, even if it is only to give an indication how it is going to take to close. After all target closure on questions is 4 hours and 7 days for connection problems. Or do plusnet only pay lip service to good customer service.