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I've been told to reorder the broadband premier 2mb package so I can get 1mb, as my line doesn't support 2mb.
However I'm unsure of how I should go about this.

I tried just going through the process of selecting the package then clicking order. This bought me to a page about broadband upgrade.
I then got to the main upgrade page and selected to upgrade to the same service I have. This just bought me back to the first upgrade page..

I've used the ticket thing to ask about it. But I wondered if anyone knew how to reorder, as I was hoping I could reorder as quickly as possible.

Any help would be appreciated.
Community Gaffer
Community Gaffer
Posts: 12,959
Thanks: 749
Fixes: 69
Registered: 04-04-2007


Hi there,

The notes on your ticket were internal comments asking our provisioning team to reorder at 1MB so no action is required on your part. I have since placed the order and closed your ticket.

Kind Regards,

Bob Pullen
Plusnet Products Team
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