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Regraded to 2 meg but still at 1meg speeds

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Regraded to 2 meg but still at 1meg speeds

HI guys...

Can someone look at ticket no 16525259.

I've just raised this ticket to be un-throttled as I'm currently being throttled at 1mb.

thanks in advance
5 REPLIES
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Regraded to 2 meg but still at 1meg speeds

Quicker to give them a ring on 0845 140 0200 and ask for it on the phone (you cna reference the ticket at the same time) if you are desperate for the upgrade Cheesy
N/A

Regraded to 2 meg but still at 1meg speeds

just tried and the auto message said that they were busy and the wait was over 10 mins :?

will try again later Cool
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Regraded to 2 meg but still at 1meg speeds

Obviously a lot of people getting speed regrades - http://portal.plus.net/supportpages.html?a=212 gives you current stats
N/A

Regraded to 2 meg but still at 1meg speeds

stats pages says less than 5 mins but auto message says over 10 still!
N/A

Regraded to 2 meg but still at 1meg speeds

just called CS and all sorted now
1854.3 kbps Cool

cheers Michael Cheesy