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Regrade costs

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Regrade costs

I'm afraid I'm another who has "queue-jumped" by switching my account from The 1MB Premier account to the new 30MB account hopefully with a 2MB speed upgrade. I have read that most people who have regraded have only paid £14.99 however, I will be charged £29.99. How is this figure arrived at and although I applied for this over two days ago I've had no correspondance informing me if the regrade is happening and how long it will take. Any info gratefully received.
Thanks
Les
7 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Regrade costs

£15 for the downgrade in account (you are paying less for premier 30) and £14.99 for the speed upgrade.
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Regrade costs

Cheesy Thanks Peter for the info on costs but when can I expect info on the regrade itself. (Impatient I know! Smiley )
Community Gaffer
Community Gaffer
Posts: 12,961
Thanks: 750
Fixes: 70
Registered: 04-04-2007

Regrade costs

I'll have a look for you.

Regards,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 12,961
Thanks: 750
Fixes: 70
Registered: 04-04-2007

Regrade costs

In answer to your question slvit, your regrade will be complete in the next 7 days, although it's likely to only take a day or two.

Regards,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

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Regrade costs

Magic!! Thanks very much Cheesy
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Regrade costs

how do I find out when I am being regraded? I'm not bothered about so called queue jumping, I can wait. But it would be nice to know when it is going to happen.
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Regrade costs

Hi there,

We dont have a final timescale from BT yet, as soon as we do, we'll make it public.

Regards,

Rich