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Recent e-mails re 8GB threshold - are PN's figures wrong?

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Recent e-mails re 8GB threshold - are PN's figures wrong?

Just sent this to PN - anyone else anything similar??

Your usage tables are WRONG!

I turned off my wireless broadband router last night before midnight and only turned it on again this morning (Saturday) at 9am.

BUT you have recorded my off peak use as 4.9MB.

HOW IS THATHuhHuhHuhHuhHuh

This casts doubt on the accuracy of all your stored data.

PLEASE ADVISE ASAP. NB - an accurate reply please, not, some standard phrase telling me how accurate your system is.

Keith.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Recent e-mails re 8GB threshold - are PN's figures wrong?

Hi,

I'm not sure I understand what's wrong here. If you turned your router on at 9am this morning then the off peak usage showing in VMBU now will be usage this morning and afternoon since you switched the router on (there will always be a certain amount of background noise and ATM overhead counted).

Peak time is 4pm to midnight 7 days a week, there isn't a different peak time on a weekend.
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help!

You have recorded off peak use on my line i.e. midnight to 4am.

My router was turned off before midnight and not turned on until 9am

How have you recorded any activity on my line??

Keith
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Recent e-mails re 8GB threshold - are PN's figures wrong?

Same here. I had 4.47MB recorded on Wednesday morning (off-peak 00:00 to 08:00) when I know that this usage can't be real. My router was on but it's secure and this amout seem excessive for background noise.