21/07/2006 @ 15:54 DNS issues (33764) - NEW
We are currently investigating an issue whereby our authorative DNS servers are not updating new zone files as they should. This means some new or recently updated domain names may not function correctly.
In order to aid resolution of this problem we are planning to reload the configuration and domain data on our authorative DNS servers. The servers will be reloaded seperately, with approximately a one hour interval between the two actions.
This is not expected to have any direct customer impact, as any lookups should query the secondary server whilst the first is rebooted, and vice versa.
We will post a further update once this has been completed.
22/07/2006 @ 16:30 DNS issues (33764) - Update
Yesterday we reloaded the configuration and domain data on our authorative DNS servers, in order to resolve an issue with new or recently changed domains.
This was completed successfully, and we will now need to monitor this over the next 24-48 hours, to ensure that these files are now updating successfully.
We will post a further update on this issue on Monday.
24/07/2006 @ 10:33 DNS issues (33764) - RESOLVED
After monitoring the changing and creation of zone files over the past day or so we're confident that this problem is now resolved - an error was discovered in a configuration file which has now been corrected.
We would like to thank you for your patience during this time.