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Raising new questions with plusnet

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Raising new questions with plusnet

The old 'contact us' has gone and the new 'my questions' does not seem to have any way of raising a new query. Does anyone know where it is, or is this part of plusnet's campaign to ignore its customers?
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Community Veteran
Posts: 6,983
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Registered: 10-04-2007

Raising new questions with plusnet

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Raising new questions with plusnet

The non-replies. i.e. it is effectively impossible to raise a new ticket. The impossibility of telephone contact has been well-aired. Presumably if I write a letter plusnet might be bothered to pass it to someone who knows what they are doing before the lights are turned out?
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Raising new questions with plusnet

Hi there,

It may be difficult or different to how it was, but it isnt eaxctly impossible.

There are some serious delays in getting a response and this is down to the current backlog. Progress is being made in clearing the backlog and as this happens, ticket response times should improve.
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Raising new questions with plusnet

From THIS page, you can raise a new question within 5 mouse clicks. However the current state of play is that they would prefer you to go through the help pages FIRST.

This smoothes out any backlog and means people can get the easier answers immediatly and not have to wait for a responce.