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Raise a ticket = HOW ??

Posts: 373
Registered: 30-07-2007

Raise a ticket = HOW ??


How can it be so difficult to raise a ticket with Plusnet now.

I have repeatedly raised a question using the ALL NEW help assistant, but everytime I go through the set questions to the box ask your question here, but, whatever I ask I get the same automated response & the ticket is closed,

What possible use is that ?

I even posted a query asking for a manual acknowledgement of my request but just got the very same automatic response.

Does anyone at plusnet actually read any of the points raised by us ??

Or maybe I'm asking too much .. :roll:

Raise a ticket = HOW ??

What was the question?

Perhaps there's a better way through the wizard to get to the right answer, or perhaps somebody can help here.