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Question ID: 19951143

cossey
Grafter
Posts: 75
Registered: 31-07-2007

Question ID: 19951143

Had a "[internal transfer]" on my question which I understood as escalating the issue from CSC Agent to the named CSC Team Leader (Nick Dodds) only to have the next reply come from another CSC Agent.

So, what does "[internal transfer]" mean? :?

Was it Nick intervening and transferring it from one CSC Agent to another? :?

From what I've read I suppose I should count myself lucky that I'm actually getting responses Smiley
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Question ID: 19951143

Hi,

In order help manage the workflows with the CSC the shift managers will sometimes transfer sets of tickets (particular faults) to specific agents. Helps speed things up a bit.