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Question Handling Statistics trend in the wrong direction?

craign
Grafter
Posts: 122
Registered: 01-08-2007

Question Handling Statistics trend in the wrong direction?

Has anyone else noticed the call closure time appearing to trend in the wrong direction? Today the stat is over 8hrs having been 7.x hrs for a while.

(Anyone capturing that stat on a daily basis? Except PN of course - I mean they must be, musn't they?)

(Why ask this question? Trends are much more useful than single point statistics. I have a friend who wants to move to broadband and I can't bring myself to recommend PN, having done so without too much thought in the past, because she wants excellent support as a key criteria. If the trend for support shows no improvement it helps my decision process.)