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Prototype : P1 Problems on the Portal

Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

Prototype : P1 Problems on the Portal

Morning all,

One of the new features our Web Portal team are currently working on is titled "P1s on the Portal". The aim of this project is to directly represent all customer affecting Priority 1 Problems on an area of our Portal. This is mentioned in our "Plans for 2007" document, here.

One of the benefits of this area is that the problems will appear and be updated in 'real-time', and anyone will be able to view comments directly from the engineers or developers that are working on the fix / investigation / testing etc....
Portal pages will be automatically and dynamically updated as our internal Problem Tool is used and updated.

Here are some basic Prototypes that we're currently working on :
Current Priority Problems
Problem Details Page
Problem Archive

You'll notice that you will also have the ability to highlight when a particular problem is affecting you - and register your username against it. Internally we will be able to view all the usernames from customers affected which can help with our investigations.

We expect this to be the first phase of getting all our internal problems (we have P2's and P3's too!) onto the Portal and searchable at the click of a button - but we have to start somewhere! So P1's, initially, it is!

There is no date available for rollout yet, but we're probably looking at the far-end of Q1.

Any feedback / comments?
5 REPLIES
Firejack
Grafter
Posts: 921
Registered: 26-06-2007

Prototype : P1 Problems on the Portal

Will each problem be linked to a topic on the forums so everyone who feels they are effected by the problem can discuss it? Think this was mentioned the other day and it seemed like a good idea to keep the discussion in one place.

Whats with the Latin (is it?) language on the support prototype images? The first image text translates into something about "bed management" and "pain" I dare not translate the others!

Using http://www.tranexp.com:2000/Translate/result.shtml

Quote
mauris euismod lectus vitae diam. vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia curae; dolor sit amet lorem ipsum


Gives

Quote
mauris euismod bed life diam. vestibulum before itself first upon faucibus orci lamentation and avenging to lay bed management ; pain he is amet lorem itself
N/A

Prototype : P1 Problems on the Portal

Its often used to fill text boxes when designing web pages and templates.

Its the same text that I had on mine when I was setting it up.
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Prototype : P1 Problems on the Portal

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Whats with the Latin (is it?) language on the support prototype images?

http://www.lipsum.com/
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Prototype : P1 Problems on the Portal

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Will each problem be linked to a topic on the forums so everyone who feels they are effected by the problem can discuss it?

Would probably be a good time for such links/discussions to be on the PUG Forum (where users of Metronet, Force 9 and Free-Online can also comment, given these changes will affect all customers).
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Prototype : P1 Problems on the Portal

In the plans for 2007 document (linked here) there is a passage about the new Community Site that Plusnet are working on. This will bring together the various vISP's forums into one large one, making it the ideal place for discussion for all of us, and will help reduce the duplication of effort with topics being discussed in more than one place.