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Problems with connection and speed - sorted :-)

shirl
Newbie
Posts: 3
Registered: 11-09-2007

Problems with connection and speed - sorted :-)

Having only had BB for one month I had problems with the line constantly dropping and slow speeds - contacted BT who were really good and have now installed a new phone line at no charge.

My connection never drops now and speeds are getting better.

So far I am happy with PN but did raise a ticket regarding email problems and could not find a link to amend ticket - can someone tell me how you do this as according to instructions there should be button or link to update/amend?

Also have problem adding an Avatar image to forum messages, as there is no link to browse can you only link to external images in profile?
5 REPLIES
Julie
Grafter
Posts: 791
Registered: 28-07-2007

Problems with connection and speed - sorted :-)

Hi There

You will need to click on
this contact us link .---scroll down and you should see your open tickets.
You can then amend/delete your ticket as appropriate.
This can be found by going through the Help link at the top of the portal.

As for your Avatar, the forum software here has been set up so you have to upload your avatar to your webspace first and then link it from there.

Hope this helps
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Problems with connection and speed - sorted :-)

You can actually link to a file from anywhere on the internet as an Avatar. It is generally better though if you can use one that is on your own webspace as it appears quicker.
Please make sure though that whatever image you do use it is within the limits for the forum of 80 x 80 pixels and a max file size of 10K

So julie is being a little bit naughty as her's is 10.348K
Julie
Grafter
Posts: 791
Registered: 28-07-2007

Problems with connection and speed - sorted :-)

Quote


So julie is being a little bit naughty as her's is 10.348K


Ooops sorry...I thought I had checked that John... I will sort it Wink

Edit...now sorted I hope Cheesy
N/A

Problems with connection and speed - sorted :-)

It was actually 10,348 bytes = 10.105K

Cheesy
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Problems with connection and speed - sorted :-)

Quote

Edit...now sorted I hope Cheesy


9.19k