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Problems connecting to hotmail/microsoft/msn messenger

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Problems connecting to hotmail/microsoft/msn messenger

Hello folks,

For the last week I have not been able to see hotmail / microsoft.com / windowsupdate.com etc. I have no idea why.

Here are my tracerts.

C:\Documents and Settings\B Gibbs>tracert www.hotmail.com

Tracing route to www.hotmail.aate.nsatc.net [208.173.208.152]
over a maximum of 30 hops:

1 3 ms 3 ms 2 ms mygateway.ar7 [192.168.0.1]
2 19 ms 18 ms 28 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
3 17 ms 18 ms 18 ms ge0-0-0-403.pte-gw1.plus.net [84.92.4.1]
4 18 ms 18 ms 17 ms t2a4-ge4-0-1.uk-lon1.eu.bt.net [166.49.211.133]

5 16 ms 18 ms 18 ms t2c1-ge6-3.uk-lon1.eu.bt.net [166.49.135.121]
6 18 ms 17 ms 17 ms t2a1-ge6-0.uk-lon1.eu.bt.net [166.49.135.98]
7 18 ms 17 ms 24 ms 166-49-211-18.eu.bt.net [166.49.211.18]
8 18 ms 18 ms 19 ms so-1-2-0-dcr1.tsd.cw.net [195.2.10.126]
9 26 ms 25 ms * so-0-0-0-dcr2.amd.cw.net [195.2.10.145]
10 26 ms 25 ms 25 ms so-5-0-0-bcr3.amd.cw.net [195.2.10.85]
11 26 ms 25 ms 25 ms www.hotmail.com [208.173.208.152]

Trace complete.

C:\Documents and Settings\B Gibbs>tracert www.windowsupdate.com

Tracing route to windowsupdate.microsoft.nsatc.net [207.46.18.94]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms mygateway.ar7 [192.168.0.1]
2 20 ms 19 ms 20 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
3 18 ms 17 ms 17 ms ge0-0-0-403.pte-gw1.plus.net [84.92.4.1]
4 17 ms 17 ms 16 ms t2a4-ge4-0-1.uk-lon1.eu.bt.net [166.49.211.133]

5 18 ms 18 ms 16 ms t2c2-ge7-0.uk-lon1.eu.bt.net [166.49.135.44]
6 19 ms 17 ms 19 ms t2c1-p4-3.uk-eal.eu.bt.net [166.49.208.109]
7 92 ms 92 ms 92 ms t2c1-p4-1.us-ash.eu.bt.net [166.49.164.74]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
...

My hardware is a netgear dg632 and a small network with a freebsd and windows xp box. Both have the same connection problems. Hotmail just sits there on a page with the ironic title 'Continue'.

I can't find any other sites that don't work.


All help appreciated.

Kind Regards

Ben
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Problems connecting to hotmail/microsoft/msn messenger

Hi,

Have you tried eBay, Amazon or the London Congestion Charge site? I see these and the one's you are having problems with crop up now and again and 9 times out of 10 it's caused by MTU.

I'd suggest setting the MTU to 1430 if these are affected too, if not then I'm not so sure. Let us know either way though.
N/A

Problems connecting to hotmail/microsoft/msn messenger

Hey, thanks for that - it all works again now. My MTU was set to 1492, I tried 1430, and it didn't seem to work any better so I set it to 1500 and everything is peachy again Smiley

Thanks for your help.

Kind Regards

Ben