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Pro Evolution 6, Plusnet throttling it

mrcook
Grafter
Posts: 43
Registered: 30-09-2007

Pro Evolution 6, Plusnet throttling it

I've added this is the gaming section but no one takes any notice.
My ticket has been in for 24 hours now with no response.
The request is

"Are you able to give prioity to the following ports?"
UDP 5739
TCP 10880
TCP 10881

This game needs a whopping 500bps to connect to the lobby, it is being throttled to 60bps in peak time, this results in connection loss and I'm unable to play.

I am appalled and P***net don't have the decency to respond.

Can someone here please help?
Absolutley useless.
11 REPLIES
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Pro Evolution 6, Plusnet throttling it

Sorry, I can't help but i'm also having problems connecting to certain online games (Forum post: http://portal.plus.net/central/forums/viewtopic.php?t=51299)

But just keep nagging them till they have a fiddle with the ellacoya config or something Wink

They probably will eventually Tongue
mrcook
Grafter
Posts: 43
Registered: 30-09-2007

Pro Evolution 6, Plusnet throttling it

2 days and waiting for you then.
They are supposed to be providing a service, this is dreadful.
I've provided the information they need and its not like this game is going to bring the network to a halt. 500bps is nothing
1/2 k per second.
Maybe I should dig out a modem.
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Pro Evolution 6, Plusnet throttling it

Yeah... As you can see i've put as much detail as i can in that post + made a ticket with all that in it.

Granted, i got a reply to that this morning but it was just to ask about the ports used (Which are in the post >.<)

hah...Service...

And didn't they say gaming was a 'Priority'?...

and yeah, 56k seems to be the way to go from here :twisted:
Community Veteran
Posts: 13,884
Thanks: 506
Fixes: 6
Registered: 01-08-2007

Pro Evolution 6, Plusnet throttling it

Quote

and yeah, 56k seems to be the way to go from here :twisted:


Read my signature!
I need a new signature... i'm bored of the old one!
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Pro Evolution 6, Plusnet throttling it

Haha Smiley

Nice one...

I havn't been actively browsing the forums until recently (Never really had to) But now... I'm noticing a trend Wink
Community Veteran
Posts: 13,884
Thanks: 506
Fixes: 6
Registered: 01-08-2007

Pro Evolution 6, Plusnet throttling it

Yes more and more people are coming here. It's rather strange because most people don't actually seem to realise that PN are at fault and therefore they stay away from here. That is slowly changing though.

Within days of joining PN I knew something wasn't right. 8Mb BB providing dial-up speeds for FTP,email,p2p etc? - No, thats definately not right.

[Moderator's note by James - (sallyandjames): Full quote of preceding post removed as per the link:rules]
I need a new signature... i'm bored of the old one!
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Pro Evolution 6, Plusnet throttling it

Quote
I've provided the information they need

:lol: :lol: :lol:
Sorry!!

I laughed when I read that. I have raised a ticket about my emails not being received many times over the last few months. Every time I have been asked for the same information. Today I have been asked the same question yet again.
When they have the information, they ignore it anyway, you're wasting your time.

Can't wait until the end of the week when I'll be on Zen.
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Pro Evolution 6, Plusnet throttling it

lol.. True, true... But that IS all the information they need.

Wether those monkeys know how to use it or not is another matter.


But, to be fair, i've never had any real problems with the help& support csc. Every issue i've brought up has been fixed eventually.

I guess with PN it's a case of keep pushing until you finally get through. >.<
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Pro Evolution 6, Plusnet throttling it

A ticket for this was raised on Monday, its now Thursday and its still not been sorted.
Does anyone have any idea how long it takes PN to do a port request?
mrcook
Grafter
Posts: 43
Registered: 30-09-2007

Pro Evolution 6, Plusnet throttling it

last comment should have been made by me, not rondelotc, he was signed in!
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Pro Evolution 6, Plusnet throttling it

I made a ticket about my problem, got an answer the next day, approx 1~ reply a day, not the 8 hours they say but...

It was passed onto networks and apparently they've updated the ellacoya accordingly, though i notice no difference Tongue

well, that's a lie. It's still painfully slow but seems to be a little more stable.

I wish you good luck Smiley