cancel
Showing results for 
Search instead for 
Did you mean: 

Poor speeds

michaelscott
Grafter
Posts: 594
Registered: 09-08-2007

Poor speeds

I've just come back from 5 months at uni. Turns out we've been "upgraded" to 8Mb. Our speeds are now between 1.0 and 1.7Mbs instead of the almost 2Mbps we got before. Further, P2P are FTP are unusable. About 15KiB/s from mirror.ac.uk

What's going on nowadays?
32 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Poor speeds

Before I contract RSI first, could you possibly try reading the other threads in this forum complaining about speeds?

If you have any further questions, I'm happy to answer them.
michaelscott
Grafter
Posts: 594
Registered: 09-08-2007

Poor speeds

None of them are particularly helpful. Could you possibly try being less rude? Thanks.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Poor speeds

P2P speeds have been bad for everyone over the past few months, there are many many threads discussing this. Just do a search for P2P.

As for your throughput speeds, there are also many threads discussing slow speeds after being switch the 8Mbs connections, often with information and suggestions on how to troubleshoot them.

Due to there being a lot of threads discussing your issues, James is just asking you to read through them where he and other comms agents as well as many other users have already answered many other users similar questions.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Poor speeds

Sorry, I'm not being rude intentionally, and apologise if I came across that way. There are a lot of threads around at the moment regarding speeds, which should have let you know that there are currently poor speeds being reported on "silver" traffic.

You should be able to attain faster speeds outside peak times. There is also information regarding this on our service status pages.
michaelscott
Grafter
Posts: 594
Registered: 09-08-2007

Poor speeds

I'm being throttled while being well within usage limits. This isn't the first time it has happened. My usage this month so far is 1.51GB. Previous months: 1.59GB, 1.29GB, 2.52GB. I'm pretty sure that's well below average.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Poor speeds

With P2P is does not matter what your usage is, its crippled all the time during the day and especially at peak time.

There are many like you who are well within their limits who have very bad to useless P2P speeds. Its just how things are here and no sign of things getting any better any time soon.

P2P is the lowest in the food chain (in the bronze queue) and thus suffers when there is no bandwidth available.
michaelscott
Grafter
Posts: 594
Registered: 09-08-2007

Poor speeds

Why is FTP traffic throttled in the same way? I'm a website developer and the slow speeds are unacceptable.

Next issue... I'm still down from 2Mb/s to 1.6Mb/s post-max upgrade. My exchange is showing red but it says it should have been fixed yesterday, so that may have something to do with it.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Poor speeds

Have you tried FTP from other sites?

For your ADSL speed there are a number of checks / tests you need to do which, as stated above, have been said in the other threads on this subject.

Go through the broadband troubleshooting actions.

What are your line stats from your router? Also what are you syncing at (both up and down)?

Do a BT speedtest and post what is says (see troubleshooting above).

Check what your data rate is set to: Connection settings -> High Speed broadband icon. If this is still set to 2000 or less and you are syncing at > 2272 download then that's a fault and you need to raise a ticket.

If that does not give you any clues, you have to raise a fault with PlusNet: http://faults.plus.net/applications.php?Module=Faults
michaelscott
Grafter
Posts: 594
Registered: 09-08-2007

Poor speeds

I've tried FTP to and from my webhost, as well as from mirrorservice.org and microsoft.com. I either get poor speeds <=15KiB/s, or nothing at all.

Connection Speed  	8128 kbps  	448 kbps

Line Attenuation 27 db 7 db
Noise Margin 10 db 26 db


It's very reliable: up 515 hours.

My data rate is set at 8000Kbps.

BT test results:

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2141 kbps

Tried at master socket with brand new filter. No interference from wireless phones or chirstmas lights. My hadware and wiring is fine.
paulgul
Rising Star
Posts: 596
Fixes: 1
Registered: 05-04-2007

Poor speeds

Usenet speeds are also very poor today - the worst they have been (at this time of day) for several weeks. Just downloaded a large-ish file from a web site and this was ok.

Paul
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Poor speeds

I'll have a check when I get home and see what my usenet speeds are like.
michaelscott
Grafter
Posts: 594
Registered: 09-08-2007

Poor speeds

As for my issues...

My speed has dropped since the "upgrade" to 8Mb. P2P/FTP/Usenet speeds are appauling and most times unusable.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Poor speeds

Hi Michael,

Are you talking about just your P2P/Usenet/Torrent speeds, or are you referring to plain http speedtest results? If the latter I'm more than happy to look into your slowdowns since your 'upgrade'.
michaelscott
Grafter
Posts: 594
Registered: 09-08-2007

Poor speeds

Most speed tests give me between 1.0 and 1.7Mbps. I used to get 2Mbps. I would have expected these speeds to increase post-upgrade.

Here are some results from the PlusNet speed test:

19-12-2006 18:24:10 1185.8
19-12-2006 18:23:48 1492.3
16-12-2006 16:32:18 1749
19-11-2006 13:51:57 1136.5
19-11-2006 13:51:29 1254.6

ADSLGuide
Date 19/12/06 18:26:11
Speed Down 1190.49 Kbps ( 1.2 Mbps )
Speed Up 322.97 Kbps ( 0.3 Mbps )