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Poor from Plusnet. They were once different from the rest.

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Poor from Plusnet. They were once different from the rest.

Very disappointed. Plusnet's previous excellent customer service has disintegrated recently. I used to be able to 'talk' to someone at Plusnet, now I just get endless:

Press 1 for something you never asked for

Press 2 to get seriously annoyed

Press 3 because there isn't the you the option you want

Press 4 to go to the next list of inane options

I have referred about 4 people to Plusnet in the past 2 months (2 in the last fortnight). Now I am getting it in the neck from one of the people I have referred as they haven't received their modem even though apparently it has been dispatched over a week ago. The tracking number given is unrecognised by the Royal Mail's website.

I sent an email to Plusnet on Thursday morning, but it is still open and has not been responded to.

Result of all this: NO MORE REFERRALS FROM ME!!