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Plusnet what the HECK are you doing!

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Plusnet what the HECK are you doing!

I have been waiting since the 9th of August for a blinking LLU Mac code. Every time I ask about it It gets passed on to someone else who then says the same robotic answer "that its a manual process and takes 7 days". Well its been 2 weeks and I am complaining to OFCOM.

Plusnet your days are numbered with such rubbish customer service.
3 REPLIES
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Plusnet what the HECK are you doing!

I will be stopping my direct debit if I do not get my code by Monday. You are getting no more money out of me.
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Plusnet what the HECK are you doing!

As you already have a thread running which is discussing this issue and in fact it is being dealt with by Dave, I am locking this one to avoid duplication.

Please dont cross post. Thanks.
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Plusnet what the HECK are you doing!

I don't beleive ofcom could do anything in this case.

Plusnet aren't a member of the MAC scheme, they only say they do their best to abide by the rules that it contains.

Which means that they could technically turn around and say "no more MACs for anyone" and they havn't broken any rules.

Secondly, stopping DDs could cause you to receive black marks on your credit rating.