cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet fault web-site slow & times-out - can't raise a

JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Plusnet fault web-site slow & times-out - can't raise a

I'm trying to raise a ticket for my email send problem (as in http://portal.plus.net/central/forums/viewtopic.php?t=52067 )

but the fault report page keeps timing out.

I've also been having the same problem trying to create this post.

oh, and BTW, I've also had some blank emails.
5 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Plusnet fault web-site slow & times-out - can't raise a

Hi,

Not seen any other complaints about portal page timeouts (apologies for the irony) and appears to be working fine from here....
JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Plusnet fault web-site slow & times-out - can't raise a

As I am unable to raise a ticket about my email send problem, could you do it for me, please?

I've tried phoning and can't get through via there either.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Plusnet fault web-site slow & times-out - can't raise a

Sure. Can you drop me a PM with the text and I'll do it for you?
JakTheBiscuit
Grafter
Posts: 149
Registered: 10-08-2007

Plusnet fault web-site slow & times-out - can't raise a

Thanks - but I've managed to do it myself now (after about 45 minutes of trying).

I had this same set of problems once before..

I could not send emails and could not report the problem because of portal problems.

Is there a fax number for support so that when the 'phone does not work and the portal does not work, there is a slim chance for customers to get through?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Plusnet fault web-site slow & times-out - can't raise a

Afraid not. There isn't a customer facing fax number.