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Plusnet Support

elton
Grafter
Posts: 175
Registered: 30-07-2007

Plusnet Support

On Tuesday evening, for the first time in the ten months I've had it, my ADSL went down (no sync). I checked my cabling twice, then I raised a ticket with Plusnet.

This evening a BT engineer rang, and asked me to plug in my router. I did, and bingo! my adsl is restored. He said he'd found a faulty card in the DSLAM connecting me, and replaced it.

I think that is excellent service, both from PlusNet, and the much maligned BT.

Thanks to all concerned for the prompt and efficient action.

--
Skonko!
1 REPLY
N/A

RE: Plusnet Support

> I think that is excellent service, both from PlusNet, and the much maligned BT.
>
> Thanks to all concerned for the prompt and efficient action.
Thanks for the positive feedback - we certainly are constantly improving our working relationship with BT and this enables situations such as yours to come about.
Let us know how you get on.
Regards,
Mike
--
| Mike Grice Unmetered & ADSL solutions
| Technical Support for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
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