cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet Support Team : Is this a lie or an error?

N/A

Plusnet Support Team : Is this a lie or an error?

My connection has been down since last night but is now ok again and I have called plusnet twice to report this.

I had a look at my support tickets and was shocked to see the following wording

"[Customer has been advised of possible BT admin fee]"

Well no one advised me of any possible BT admin fee so why has this been entered into the support ticket.

I would like this to be removed, who do I make a complaint to regarding this?

Thanks - John
33 REPLIES
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Plusnet Support Team : Is this a lie or an error?

Try sending a private message to bbrown, dtomlinson or bobpullen they will invesitigate and hopefully give the agent concerned a public whipping.
The only reason you would get charged the BT admin fee is if the engineer came and found something wrong with your local setup and was feeling nasty at the time.
N/A

Plusnet Support Team : Is this a lie or an error?

Alright Olivier, I will do that.

A whipping sounds like a good punishment, I can lend bbrown, dtomlinson or bobpullen my size 11 shoes if that would be of any use? Cheesy
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Plusnet Support Team : Is this a lie or an error?

My name's Daniel, as in my sig. At least you spelt olivier right many people put oliver!
N/A

Plusnet Support Team : Is this a lie or an error?

Sorry mate, Daniel it is then!

I had a quick word with the support team via the support ticket system and they have closed the ticket and said they will have a word with the agent.

I wonder if I can see that whipping take place via the web cams ? HA!
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Plusnet Support Team : Is this a lie or an error?

Have a look!
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Plusnet Support Team : Is this a lie or an error?

Hi,

You just missed it. Seriously, I've just had a word with the agent, he remembers your call and apologises if if the BT charge wasn't emphasised.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Plusnet Support Team : Is this a lie or an error?

Darn, i was busy investigating the problems with my upgrades checker.
N/A

Plusnet Support Team : Is this a lie or an error?

As I gave you part of your sig Daniel, perhaps you could now add "and also the voyeur club for PN staff public whippings"
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Plusnet Support Team : Is this a lie or an error?

Trouble is I'd need an extra line for that and we're only allowed 4 :-(
N/A

Plusnet Support Team : Is this a lie or an error?

Complain Cheesy
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Plusnet Support Team : Is this a lie or an error?

O.k. to anyone with control over these matters let us have an extra line in our sigs so I can put @revroger's suggestion in my sig. (That Is a complaint by the way)

Edit: Corrected @revroger's name in original post maybe now he will correct mine in his reply.
N/A

Plusnet Support Team : Is this a lie or an error?

That's better Cheesy

edited after the offending post was changed Wink
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Plusnet Support Team : Is this a lie or an error?

Shockedops: Shockedops: Shockedops:

Sorry, i did that once before when I was trying to PM you luckily the system couldn't find you so I realised and corrected it! Will correct my original post now.
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Plusnet Support Team : Is this a lie or an error?

Signatures are moderated with discretion. If they look bulky as five lines (i.e. Five full lines of text) then personally I would remove them. If it's because of a space line and the sig looks OK, then I wouldn't.

Too much text in a signature is a bit of a distraction and makes it look a bit bulky imo. I find it quite irritating, people with long signatures full of text. Tongue