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Plusnet Easystart up package but no filters sent.

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Plusnet Easystart up package but no filters sent.

Hi , So far so good with my easystart up package due to be enabled 15/01 and was enabled on the 10/01 ( 5 days early) trouble was i borrowed a modem and filters from a friend and my broadband modem turned up yesterday but there were no filters to be found anywhere in the bag or box. Is there any chance these can be sent on to me, not sure why anybody would send a modem with no filters though lolol. The box only had a modem and usb lead and phone lead but nowt else.


Thanks again.

Dan.
4 REPLIES
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Plusnet Easystart up package but no filters sent.

For missing parts with your delivered kit, you should be raising this in a link:contact us ticket.
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Plusnet Easystart up package but no filters sent.

Thank You Wink

Dan.
Ianwild
Grafter
Posts: 3,835
Registered: 05-04-2007

Plusnet Easystart up package but no filters sent.

Hmmm. Obviously this is a mistake at the suppliers end. I do hope it was a one off. We have a box of them here... If you raise a ticket, using the path "ADSL Orders > Incomplete Starter Pack Received >" etc... we will ship some more out to you directly. If you already have a ticket open via another path and it hasn't been escalatyed yet, it will probably be quicker to close that and start again via the above route.

Regards,
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Plusnet Easystart up package but no filters sent.

Cheers Ian will do as you suggest now.


Thanks

Dan.

[Moderators note (by Thomas): Double-posting removed.]