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PlusNet are Crap!

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PlusNet are Crap!

I decided to cancel my account before the 1 year contract so they say I have to pay the £47. I say fne, and tell them to invoice it.

Before I know it, I have gone past my overdraft, because PlusNet did not tell me they were taking money out... and then have the cheek to bill me for another month.

And 25 minutes hanging on the phone... stupid service!

Stay away from PlusNet people!
4 REPLIES
hitachi
Grafter
Posts: 343
Registered: 05-04-2007

PlusNet are Crap!

Sounds about right, you have to give 30 days notice and any payments due in that 30 days will be taken.
After you have left you can then apply to have anything over the 30 days refunded.
It is done like that because requesting a mac does not mean you will use it.
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PlusNet are Crap!

In that case it would have been cheaper for me to keep the account until September...
hitachi
Grafter
Posts: 343
Registered: 05-04-2007

PlusNet are Crap!

Not if you want to move, because the £47 does not go away after a year but is reduced, by 20% I think.
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PlusNet are Crap!

I don't want to move or anything... it was a student flat which we have now moved out of, so wanted to cancel the account completely...