cancel
Showing results for 
Search instead for 
Did you mean: 

Plus are a joke again

N/A

Plus are a joke again

nothing else to say just read in my eyes what was written was very confusing and been explained propper if what this mod said is right I don't think so I asked for the earlest date I could leave and they gave it me

http://portal.plus.net/central/forums/viewtopic.php?t=36006

Ticket: 17867039 Actioned
Raised: 2005-10-21 18:23:04 by: You
2005-10-21
18:23:04
You
Open : [Support Wizard Journey]
[Wizard NOT followed]
[Other Query]
--
[Additional Information]
Hi could you tell me when the I could get my mac code please had enough here at plus net with all the chganges it is nothing like what I signed up for so if you can lmk the earlest date please 2005-10-21
18:42:31

Customer Support Centre Actioned : Dear Mr Emsley,
you have one more payment on your annual contract then all we require is 30 cancelation of this account the mac code is valid for 30 days from the time of issue please advise if you woule to be issued with your mac code or please call our friendly support team on 08451400200 who will be happy to discuss any matters that will help in us retaining your business.
Regards,
*********

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html 2005-10-22
19:15:13
You
Assigned : So I can give my 30 cancelation from the next payment date then 2005-10-22
19:21:39
**********
Customer Support Centre Actioned : Dear Mr ********,
You can, if you want us to generate your MAC key we can also do that. This is a different process from cancellation.
Please advise how you wish to proceed.

Regards,
*********

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html 2005-10-23
17:04:38
You
Assigned : Hi again can you give me my mac code from my last billing date then please and will be off 2005-10-23
17:09:55
You
Assigned : Just to add you can take it that this will be the start of my 30 days notice as well
2005-10-23
22:37:04
**********
Customer Support Centre Actioned : Dear Mr ********
We need a credit card detail to take the final payment manually before we can generate the MAC code.

I attempted to takethe payment on your DD but it failed.

Regards,
**********

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html 2005-10-23
23:05:50
You
Assigned : Hi all sorted now I just got a new card but I said I wanted my mac code from the start of my next billing date please that would have been from thwe 7th/11/05
I'll have plenty of time well I have already sorted out who I am going with.
Can you tell me will there be any thing else to pay I want to make sure seen a few posts on the forum were you have took moneys out after peeps have left. 2005-10-24
01:48:21
***********
Customer Support Centre Assigned : Dear Mr ********,
i have put this ticket on hold till the 6th off november so its close to your next billing date so we can action your request for a mac key.

The next action on your Contact Us Ticket is due on Sunday 6th November at 9:00am. This ticket will remain open with the Customer Support Centre until this time.Additional information is provided below:

Regards,
***********

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html 2005-10-24
01:48:22
***********
Customer Support Centre Assigned : Dear Mr ********,
i have put this ticket on hold till the 6th off november so its close to your next billing date so we can action your request for a mac key.

The next action on your Contact Us Ticket is due on Sunday 6th November at 9:00am. This ticket will remain open with the In Progress until this time.Additional information is provided below:

Regards,
***********

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html 2005-10-24
01:48:22
**********
Customer Support Centre Assigned : Dear Mr ********,
i have put this ticket on hold till the 6th off November so its close to your next billing date so we can action your request for a Mac key.

The next action on your Contact Us Ticket is due on Sunday 6th November at 9:00am. This ticket will remain open with the In Progress until this time.Additional information is provided below:

Regards,
**********

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html 2005-10-24
01:48:22
**********
Customer Support Centre Assigned : Dear Mr ********
i have put this ticket on hold till the 6th off November so its close to your next billing date so we can action your request for a Mac key.

The next action on your Contact Us Ticket is due on Sunday 6th November at 9:00am. This ticket will remain open with the In Progress until this time.Additional information is provided below:

Regards,
**********

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html 2005-11-06
09:05:09
Script User
Unused - ADC - Developers Assigned : We would like to inform you that your Contact Us Ticket ID [ 17867039 ] has now been returned to the Customer Support Centre pool. A member of our Support Team will investigate your issue as soon as possible. 2005-11-07
09:57:42
You
Assigned : Hi if you could issue me with my Mac code now please and take this as my 30 day canalisation thanks


2005-11-07
15:34:28
*************
Customer Support Centre Actioned : Dear Mr ********
The MAC key is: **************.
The ticket with this information was added to the account.

The MAC key will be valid for 30 days starting from now.


Regards,
*************

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html 2005-11-09
00:56:16
You
Assigned : Hi just to let you know I am going to zen and have handed my mac code in 2005-11-09
01:53:22
************
Customer Support Centre Actioned : please advise when the migration is complete we will then close the account.
Regards,
*********

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html 2005-11-11
09:08:53
You
Assigned : HI I can tell you migration is now complete so please close account 2005-11-11
09:42:40
**********
Customer Support Centre Assigned : [Internal] Please confirm migration.

Regards,
*******

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html 2005-11-11
12:14:21
**********
BOT - DSL Provisioning Assigned : Dear Mr ********
The next action on your Contact Us Ticket is due on Monday 14th November at 9:00am. This ticket will remain open with the BOT - DSL Migrations until this time.Additional information is provided below:

We are now querying this with BT via e-mail. Please bare with us whilst we await their reply.

Regards,
**********

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html