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Please Help Speed gone from 4740 to 87.6 kbps

petsyb
Grafter
Posts: 163
Registered: 29-09-2007

Please Help Speed gone from 4740 to 87.6 kbps

My peak usage this month is 392.15MB however it feels like i'm being slowed down max speed download for the last few days has been around 20k a second

PLEASE HELP !


Plusnet speed test has me at 87.60kbps

23-12-2006 06:29:49 87.6 kbps
22-12-2006 08:09:04 269.1 kbps
24-10-2006 13:57:05 1728.4 kbps
28-07-2006 18:10:55 4740.4 kbps

infact i can upload 4x faster than i can download !
19 REPLIES
petsyb
Grafter
Posts: 163
Registered: 29-09-2007

Please Help Speed gone from 4740 to 87.6 kbps

Acroding to http://www.speedtest.net/

108 kbps down
373 kbps UP

Anyone else want to post their results!
N/A

Please Help Speed gone from 4740 to 87.6 kbps

2109 kbps down
375 kbps up
N/A

Please Help Speed gone from 4740 to 87.6 kbps

Hi

No Probs here



On a Red exchange btw Sad
Community Veteran
Posts: 1,931
Thanks: 4
Fixes: 1
Registered: 01-08-2007

Please Help Speed gone from 4740 to 87.6 kbps

Whats your MSR set to on the plusnet site.
Try the BT speedtest, to see what your IP profile is set to. Also have you have any losses of sync lately or problems with your phone line. These can all cause your Max Stable rate to plummet, with associated drops in speeds. Whats speeds have you had previously before this happened?
petsyb
Grafter
Posts: 163
Registered: 29-09-2007

Please Help Speed gone from 4740 to 87.6 kbps

Plusnet has my speed set at 5mb
i'm connecting at 5.5mb
no losses of syn

though having lots of problems with pages not coming up as are some otheres as i see !

past speed was fine could pull files down at around 500k a second , now i'm lucky to get 20k Sad
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Please Help Speed gone from 4740 to 87.6 kbps

Quote
PLEASE HELP !


Have you read the sticky at the top of this forum?
Have you run a BT Speedtest?
petsyb
Grafter
Posts: 163
Registered: 29-09-2007

Please Help Speed gone from 4740 to 87.6 kbps

BT Test Results - What do these mean ! note this test was ran at aprox 6.30am today (sunday)
__________________________________________________

http://speedtester.bt.com/
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 250 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5792 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 143 kbps

__________________________________________________
http://portal.plus.net/my.html?action=stable_rate
Plusnet

Your High-speed Broadband Service
Your current broadband speed is 5000 Kbps

__________________________________________________

My service was fine up to a few days ago ! i have neither installed any other software, chenged any settings or hardware etc , just gone on a go slow ! Sad
petsyb
Grafter
Posts: 163
Registered: 29-09-2007

Please Help Speed gone from 4740 to 87.6 kbps

Tec support replied to my querry Questions | ID: 20952906

Why do tec support always blame my exchange it's been on red for yages and my speed has never been a problem,

reduced speed at peak times try 24/7 at 0.5mb or slower on what untill last wednesday was around 5mb Evil
_______________________________________________________
Answer to my question to tec support

I note that your exchange capacity is at 'red' as seen on our usertools site here:

http://usertools.plus.net/exchanges/?exchange=Ripley&exact=832&plugin=vp

So you can expect to see reduced throughput, particularly at peak times.
_______________________________________________________


James Please comment !
Community Veteran
Posts: 26,352
Thanks: 605
Fixes: 8
Registered: 10-04-2007

Please Help Speed gone from 4740 to 87.6 kbps

That reply is carp! Exchange contention has nothing to do with getting an IP profile of 250 kbps which is the reason for your slow speeds. BT will have set it down to a low figure because there have been problems getting a consistent connection at higher speeds, probably with frequent drop outs. If you line stays connected at the higher speed with no disconnections for three days that speed should rise.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
petsyb
Grafter
Posts: 163
Registered: 29-09-2007

Please Help Speed gone from 4740 to 87.6 kbps

But i have been on 8mb connection for months and have always had a connection of over 5mb and my excnage has always been red !

and

I have had no dropouts since the first few couple of weeks i went to 8mb



so is the 'IP profile for your line is - 250' slowing me down and if so has this been set by BT ? :?

Anyone !
petsyb
Grafter
Posts: 163
Registered: 29-09-2007

Please Help Speed gone from 4740 to 87.6 kbps

So is it that my bras profile has been set very low if so can plusnet reset it or will i have to wait 3 to 4 days ? , my modem is and has always synced above 5mb
sinewave
Grafter
Posts: 297
Registered: 17-08-2007

Please Help Speed gone from 4740 to 87.6 kbps

There is something very wrong going on.

If you are syncing at 5Mb+ and your ip profile is 250kb/s then something is very very wrong.

This could be caused by an intermittent line fault. If you can, check your router logs to see if you are getting disconnected at all - it can happen without you noticing. Also listen carefully to the phone line. listen for hiss and crackles.

If "something" is causing your router to disconnect/reconnect this will make the BT gear think your speed needs to be reduced. If you can find out what is causing the disconnections you're half way to a fix.

Whatever, there ~is~ something wrong and just being fobbed off by PN blaming the exchange being on red is ridiculous.
petsyb
Grafter
Posts: 163
Registered: 29-09-2007

Please Help Speed gone from 4740 to 87.6 kbps

I think I may have found the cause, Tuesday just gone (19th dec) I tried a friends filter for no more than 30 seconds , it seemed to work ok but I'm guessing now it may have synced badly.

could a one of bad connection almost a week ago have caused my BRAS profile to be set so low, surley it would have gone back up by now if so ?

this as far as I can tell is the only time my connection has been interrupted, line sounds clear and is still syncing at above 5mb whenever i connect
petsyb
Grafter
Posts: 163
Registered: 29-09-2007

Please Help Speed gone from 4740 to 87.6 kbps

could a one of bad connection almost a week ago have caused my BRAS profile to be set so low, surley it would have gone back up by now if so ?

if so Can someone at plusnet reset it ?

does anyone know the best way to manually restore it ?


can someone from the Comms Team please tell me what i should Do !