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Piggy in the middle

N/A

Piggy in the middle

I'm stuck between Plusnet and UKWSD (my web host).
Since yesterday I can no longer receive email through ADSL. Outlook Express knows how many emails there are to receive but just keeps timing out.
Plusnet phone support suggested using a dial-up connection. This works. So I can receive emails through dial-up but not ADSL.
This points to the ADSL connection being at fault. But I can access the internet successfully through ADSL and Plusnet say there is nothing wrong with their email system.
UKWSD host my website and incoming email. They say there is nothing wrong with it.
So now I have Plusnet and UKWSD saying all their systems are fine but I still cannot get my email.
Can anyone bale me out?
37 REPLIES
N/A

Piggy in the middle

Can you provide tranceroutes to the system you collect e-mail from.

Open a command prompt window, and use "tracert host.name".
N/A

Piggy in the middle

Hi,

You may also like to try telnetting to their mail server from a command prompt to see where this gets you - please see below:

c:\>telnet <mailserver> 110

If you could post any error messages, this would also be useful.
Community Veteran
Posts: 5,878
Registered: 04-04-2007

Piggy in the middle

Also just to confirm,
Are you dialled up through PlusNet or another host when you do a dialup test?
If through PlusNet do you use your normal username and password to connect? This will make sure the same IP is assigned, just to rule out a few possibles.

Chris
N/A

Further guidance please

Thanks for responding quickly.

Could you please clarify these commands, I'm unsure what to type.

tracert host.name

My mail POP3 is mail.create-line.co.uk

I tried this:
telnet mail.create-line.co.uk 110
and got this response:
+OK POP3 [DarkORB cppop 4.2] at [66.54.138.124]
then it just hangs there and I have to close it down after a while.

I can dial up using Plusnet's dial-up (0845 1400101) and receive emails.

Thanks
N/A

Piggy in the middle

Use "tracert mail.create-line.co.uk"
Community Veteran
Posts: 5,878
Registered: 04-04-2007

Piggy in the middle

If the problem hasn't been resolved by the time I get home from 'work' I'll do a test myself.

Chris
N/A

tracert

I've done a tracert mail.create-line.co.uk in command prompt and it came back with loads of info. I can paste it into a paint file if it helps anyone, but not sure how or if I can attach it to a message
N/A

Piggy in the middle

If in windows XP, tight click and select "mark"

Select all the text it output, then in the reply window here, paste it.

In win98, select the "mark" mode, from the top of the open window.
N/A

Piggy in the middle

Here is the result of 'tracert mail.create-line.co.uk'

Also, UKWSD (www.ukwebsolutionsdirect.co.uk) have suggested this:
'Some ISPs do not allow you to use other companies SMTP servers as they prefer you to use theirs. Their ASDL service must operate by these rules'

This doesn't quite make sense. I'm using their POP server and Plusnet's SMTP server.

Tracing route to create-line.co.uk [66.54.138.124]
over a maximum of 30 hops:

1 * * * Request timed out.
2 17 ms 15 ms 17 ms pth-rb1.telehouse.core.plus.net [195.166.128.11]

3 18 ms 17 ms 17 ms pth-se2.telehouse.core.plus.net [212.159.1.3]
4 18 ms 19 ms 17 ms lon1-10.nildram.net [213.208.106.89]
5 19 ms 19 ms 19 ms lon1-9.nildram.net [195.149.20.130]
6 18 ms 19 ms 19 ms lndnuk1icx1.wcg.net [195.66.224.105]
7 90 ms 89 ms 89 ms nycmny2wcx2-oc12.wcg.net [64.200.87.153]
8 126 ms 127 ms 127 ms hrndva1wcx2-pos5-0.wcg.net [64.200.210.97]
9 125 ms 127 ms 127 ms hrndva1wcx3-oc48.wcg.net [64.200.95.74]
10 127 ms 127 ms 125 ms drvlga1wcx2-pos4-0.wcg.net [64.200.232.125]
11 128 ms 127 ms 125 ms drvlga1wcx1-oc48.wcg.net [64.200.127.29]
12 126 ms 125 ms 129 ms dllstx1wcx3-oc48.wcg.net [64.200.240.21]
13 127 ms 127 ms 127 ms dllstx1wcx2-pos9-0.wcg.net [64.200.110.129]
14 123 ms 125 ms 123 ms dllstx9lce1-oc48.wcg.net [64.200.110.82]
15 124 ms 127 ms 127 ms dllstx9lce1-yipes.wcg.net [64.200.226.118]
16 124 ms 125 ms 125 ms o0-2jp1.dfw002bd01.yipes.com [66.7.141.233]
17 127 ms 125 ms 125 ms o0-2bd1.dfw001bd01.yipes.com [66.7.141.157]
18 195 ms 125 ms 125 ms o1-1bd1.dfw017ap01.yipes.com [66.54.195.129]
19 128 ms 125 ms 127 ms 66.54.148.10
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>
N/A

Piggy in the middle

Hi,

If you could paste the traceroute info into Contact Us as well, this would be useful as we can then escalate the problem if need be and have all the information to hand.
N/A

Piggy in the middle

try the following when on ADSL:

telnet mail.create-line.co.uk 110
user USERNAME
pass PASSWORD
list

Please replace USERNAME and PASSWORD with your mail account details.

You should get an OK message after each command. Note echo is turned off so you will be typing blind.

if you get past the user command, the problem is not plusnet but related to your mail host. If it hangs after the first command without returning OK the problem could be at either end.

The last command will tell you how many messages are queued and what the size of each message is.

Darren.
N/A

telnet results

I tried the telnet thing and this is what I get:

+OK POP3 [DarkORB cppop 4.2] at [66.54.138.124]
user robert.jarvis@create-line.co.uk
+OK Need a password
pass ******** (hidden)
+OK You have 2 messages totaling 34593 octets from /home/create/mail/create-line
.co.uk/robert.jarvis/inbox
list
+OK 2 messages (34593 octets)
1 1904
2 32689
.

Is this what Outlook Express effectively does for you?

So over ADSL, this works, but why can't OE get it?
Mike_Grice
Grafter
Posts: 206
Registered: 05-04-2007

Re: telnet results

Quote
Is this what Outlook Express effectively does for you?

So over ADSL, this works, but why can't OE get it?


Yes, this is how POP3 works. I'm not too sure about your predicament, have you tried a different mail client?
Community Veteran
Posts: 5,878
Registered: 04-04-2007

Piggy in the middle

I think it's something to do with the settings in Outlook express. Check those in Tools > Accounts and also Tools > Options

It is definatly downloading mail and not sending that you are having the problem isn't it?

Chris