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Phone line down

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Phone line down

hi im just getting some info because there was a fire, near my house which took out the bt exchange (junction) box and i no longer have a phone line (amoungt others along my road) untill futher notice ie bt have said they dont know when they will repair due to the damage!! any info u can give me would be great ie my account suspended ? thanks - korintus
4 REPLIES
N/A

hi again

it seems that bt have done a bodgejob and i have a partial connection which dont always work but there in the process of fixing all the lines hopefully il stay on but if i do get totally cut off could i hve some info still on what my options are? thanks - korintus
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

Phone line down

Unfortunately we can't suspend your account, as we will still have to pay BT for the ADSL on your line, even if it's out of service.
craigbrass
Grafter
Posts: 1,009
Registered: 30-07-2007

Phone line down

I don't think "Pausing" your connection as it were (as in you cannot connect and also don't get charged) is currently possible but I am going to recomend it in the ideas forum.
craigbrass
Grafter
Posts: 1,009
Registered: 30-07-2007

Phone line down

Ya beat me to it Ben! lol.