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Phone Support

craigbrass
Grafter
Posts: 1,009
Registered: 30-07-2007

Phone Support

Hello,

Would be nice, if while waiting, every so often you could get a message saying "There are currently 12 customers ahead of you in the queue." and also a message saying "The longest currently waiting is 6 minutes" or even have it so you could press a number on the keypad to hear this information.

Would also be nice if you could actually choose which music you listen to while you wait considering the normal time I wait is about 10 mins.

Also, tonight I phoned and it said the average answer time is 20 minutes at the moment. I got answered in 20 seconds. Maybe needs updating a bit more often....

Best Regards,
Craig Brass