cancel
Showing results for 
Search instead for 
Did you mean: 

Permanent Email Solution

N/A

Permanent Email Solution

Here we go again, EMAIL is DOWN!

Here is the official quote

Quote

"We are currently investigating a problem affecting access to POP3 and IMAP email as well as webmail on the portal.

Attempts to access any of these services may result in timeout errors. Our network engineers are currently working to resolve the problem and further details will be provided as they are made available."


It is only a few days since we had the same problem, surely if they knew what fixed it then they could do the same now?

We keep being told "bear with us, things are improving" well I can't see it myself.

Like most people Email is a fundamental service for me, I know it is not contractual but that does not make it less important.

I am SO fed up with this damn company,it is no wonder so many people are leaving.

These days we have all sorts of technology that should prevent this service from going down. Whatever has gone down needs to have a fault tolerant upgrade. We need a permanent fix to these problems.

If you feel the same way please vote with me to ask Plusnet to place a greater priority on maintaining email.
14 REPLIES
N/A

Permanent Email Solution

Personally, I'd like PlusNet to put their top priority into providing a reliable ADSL connection. Email I can get from anywhere, but if I can't even connect to the Internet, I can't do anything.
N/A

Re: Permanent Email Solution

Quote
Like most people Email is a fundamental service for me, I know it is not contractual but that does not make it less important.


I have answered no simply because there are no other options.The reason I answered no is basically because like a lot of people email is important to me which is why my emails do not go anywhere near the Plusnet servers because to be brutally honest Plusnet have now joined the ranks of the cut price bargain basement range of ISP's to which I will not trust important email and as far as I am concerned they can just concentrate on what they do well...... and that is give a rock steady connection even with it's speed issues.

I don't think I am alone in my way of thinking judging by the number of people posting on the forums saying they run their own mail servers etc,and it never ceases to amaze me the number of people who when the mail service fails say things like "it's costing me business,I am applying for a job or simply waiting for an important email".The other think that surprises me is that given the relatively low cost of a Plusnet account that things don't fall over more often than they do.

"Made other arrangements" would have been a good addition to the choices in the poll I think instead of "yes' or "no" then I think the results would have been more interesting
MrToast
Grafter
Posts: 550
Registered: 31-07-2007

Re: Permanent Email Solution

Quote

Like most people Email is a fundamental service for me, I know it is not contractual but that does not make it less important.


Email is certainly something that we increasingly rely on for important communication. The contractual point is interesting for those who buy email as an 'add on' to the basic £9.99 subscription.

What PN need to do to inspire confidence is to be more open about the actual problem and their programe of works to rectify it.

I'm not sure there are many ISP's you could rely on more that PN though. I migrated here from BTInternet in part due to email problems. At this point if you need reliable email you are going to have to buy it from a specialised service provider (or do it yourself).

In the future of modern Telecom networks perhaps we won't need ISP's, but there will be a market for those that provide services over them.
MrToast
Grafter
Posts: 550
Registered: 31-07-2007

Re: Permanent Email Solution

Quote

my emails do not go anywhere near the Plusnet servers


What other arrangements have you made?
N/A

Re: Permanent Email Solution

Quote
What other arrangements have you made?

All of my email now goes through Gmail. I've found them to be very reliable, and the spam detection is good. As far as I know, no spam emails are dropped completely (I regard this as fundamental), but they are put in a spam folder. You can collect email by POP3 just as with PlusNet (though no IMAP I believe).

On the downside, there is the privacy issue. It's not a big deal to me, but I try to minimise it by not leaving mail on the server after I've fetched it to my laptop, and periodically emptying out the sent mail folder.

I also considered getting my own domain. This is definitely the best solution if you are willing to pay a little, because no matter what happens to free email services like Gmail in the future, you can keep your domain, and so keep your email address, for life, and if a particular hosting service becomes unreliable just take it with you to another one.

I've taken the gamble that Gmail will always remain free and always have a good level of service. Of course the thing everyone wants to avoid is having to change their email address due to a change of provider, and registering your own domain is the only way to guarantee this.
N/A

Permanent Email Solution

Given the original question - should PlusNet make reliable email a higher priority - you can only answer 'yes' if you can also say what they should be making a lower priority.

Those who have answered 'yes': What service should PlusNet prioritise below email, that you believe is currently a higher priority than email?
MrToast
Grafter
Posts: 550
Registered: 31-07-2007

Re: Permanent Email Solution

Quote
I also considered getting my own domain. This is definitely the best solution if you are willing to pay a little, because no matter what happens to free email services like Gmail in the future, .....


Can you use your own domain with GMail?

I'm going to get my own domain anyway (I currently use PN)..... for the reasons you give so that if/when I move I can do it quickly and easlily. I also want to 'unbundle' the different services I use. That may be the only move I make of course.
N/A

Re: Permanent Email Solution

Quote
What other arrangements have you made?


I have a ".mac" account about £70 a year which I consider a small price to pay for a reliable mail service in fact thats where my service status emails go to.No point in subscribing to service update emails if you cannot get them because the Plusnet servers are down.

But to put things into perspective a little and to show no one is perfect here are the sevice status for the last 30 days

11/13/2006
1% of members experienced difficulties with .Mac Mail for one hour.
11/10/2006
1% of members experienced difficulties with .Mac Mail for 2 hours.
11/09/06
1% of members experienced difficulties with .Mac Mail for one hour.
10/25/06
Some members were unable to send messages via .Mac Mail on the Web for 3 hours.
10/21/06
Members trying to send mail from an email application may have experienced intermittent delivery errors for 2 hours.
N/A

Re: Permanent Email Solution

Quote
Can you use your own domain with GMail?


No, it wouldn't make any sense anyway. Gmail gives you an address like <your name>@gmail.com. If you buy a domain, you get an address of <anything you like>@<your domain>. Apples and oranges.

If you buy a domain, the domain itself needs hosting (so that it shows up in domain name servers) and the email account also needs hosting. You can run your own email server at home, but IMO you are much better off paying a nominal amount to have it hosted in a proper data centre where the server is connected to the internet 24 hours a day. There are very many companies that will do this for you.
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

Permanent Email Solution

Quote
Those who have answered 'yes': What service should PlusNet prioritise below email, that you believe is currently a higher priority than email?


Billing us Wink
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
pcorker
Grafter
Posts: 309
Registered: 05-09-2007

Permanent Email Solution

Most folk who post here seem to be business email users, pretty clued-up about the system and willing to pay to send large amounts of email. I send a very small number of emails but feel that an inefficient system is worse than none at all.
I would like to be able to SEND emails from Outlook without paying. Is there any way I can do this without using Plusnet email? The only way I can see is to setup my own server but then will I not run the risk of unintentionally "breaking the rules" and getting blacklisted or being hacked and used as a spammers' relay?
1.)Is that right?

Otherwise, I could pay for Hotmail Plus or pay a hosting company (if that is the correct ternminology.)
2.)Can anyone say what is the cheapest "paid" way for my situation?
N/A

Permanent Email Solution

Quote

2.)Can anyone say what is the cheapest "paid" way for my situation?


goto 123reg.co.uk register a domain name (costs very little)
get a static IP
run your own email server.

Its not very difficult to do.
vic_newey
Grafter
Posts: 802
Thanks: 2
Registered: 30-07-2007

Permanent Email Solution

The only problem with hosting your mail servers elsewhere is that unless you do not need your whatever@ plus.com mail address then you will need to have your +net mail diverted to your domain etc. & this will still fail if problems start at +nets end.
Sending out a mass 'this is my new email' doesn't mean all the recipients will note it either so I am hoping to hang on to my plusnet email as long as I can now I am with Blueyonder.

I've found fantastic fully featured cheap hosting for my website & mail @ £14.99 a year & wish I'd done it years ago as its so much faster in all respects
Wink
N/A

Permanent Email Solution

Quote
The only way I can see is to setup my own server


There may still be some free services that allow smtp connections. Apparently gmail allows use of pop and smtp.

Quote
POP server: pop.gmail.com.
Port: 995.
Require SSL: Yes.
User name: your Gmail email address.
Make sure your user name includes both your Gmail account name and "@gmail.com". If your Gmail account name is "qwertz.qwertz", for example, type "qwertz.qwertz@gmail.com" as the user name.
Password: your Gmail password.


SMTP server: smtp.gmail.com.
Port: 465.
Require SSL/STARTTLS: Yes.
Require SMTP authentication: Yes.
User name: your Gmail email address.
Password: your Gmail password.

I don't use gmail, so haven't tested this.