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Peak Time downloads

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Peak Time downloads

If I start a 2Gb download at 23.00 and only 50Mb had downloaded by midnight should I have all 2Gb counted against my Peak Time limit. This seems to be happening on my account. If this is correct then alternatively if I started the same download at 15.30 so that it ran into Peak Time how would that be counted?
14 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Peak Time downloads

The full 2GB should not be counted against your peak time allowance. I would strongly suggest that you raise a ticket so that we can investigate this.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

Peak Time downloads

How we're you downloading? Was it peer-to-peer? If so, the upload will also be counted.

We're you downloading anything else at the same time? Anything else connected?

Do you have a wireless network? Anyone else on the network downloading?
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Peak Time downloads

I was downloading from Usenet. Nothing major was downloading at the same time only normal web surfing. I suspected something like this ws happening last month as my peak time usage was far bigger than I had anticipated. i have just raised a ticket.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

Peak Time downloads

OK, thankyou. I've passed your ticket through to our Networks team for further investigation.
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Peak Time downloads

I'm rather worried about your networks team. Have they all died on the job and no-one has noticed because I have not had a reply yet.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Peak Time downloads

We'll check this up tomorrow for you.
michaelscott
Grafter
Posts: 594
Registered: 09-08-2007

Peak Time downloads

Did you?
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Peak Time downloads

I had a reply from the network team - they're looking into it. Good to know they're still alive down there. Cheesy
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Peak Time downloads

Not had any answer from the network team. It's now SEVEN days since I raised the ticket. Can anyone from Plusnet honestly tell me that this time frame is acceptable?
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Peak Time downloads

you must be telling pork pies. The blurb tells 99% of all problems are cured on first call within a few millisecconds......
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Peak Time downloads

Unfortunately, when it comes to lying, Plusnet could teach Tony Blair a thing or two.
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Peak Time downloads

Quote
Unfortunately, when it comes to lying, Plusnet could teach Tony Blair a thing or two.


now thats damn funny if i say so myself Smiley
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Peak Time downloads

Basic rule of asking for help, is not to slag them off whilst asking for it Tongue
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Peak Time downloads

So dustyjoe how long would you wait for a reply before starting to slag them off? My limit is EIGHT days.

And in the words of that Diana Ross classic "I'm still waiting".