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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Why is this happening?

I got a mail yesterday confiriming that I am being kept on a 20:1 contention rather than 50:1, on 2mb Premier.

Since yesterday afternoon, I've done several speed tests and I'm getting an average of 492 instead of 1850 or whatever I used to get.

I am not paying an extra tenner a month to be DOWNGRADED. I asked to be kept on the faster connection, not a slower one.

I won't accept any BS excuses either, try showing some respect to your customers for once in your lives, we're not all teenage kids you can walk all over you know...

Gordon
14 REPLIES
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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Date Speed Achieved (kbps)
18-08-2005 12:08:12 497.7
18-08-2005 05:04:01 499.8
18-08-2005 04:19:20 493.6
18-08-2005 03:13:10 495.9
18-08-2005 03:11:37 492.8
18-08-2005 03:09:15 492.1
18-08-2005 03:08:04 492.8
18-08-2005 03:07:30 483.7
18-08-2005 03:06:55 497.3
08-07-2005 19:57:08 1805
08-07-2005 19:56:43 1822.8
21-04-2005 19:05:34 1815.2
15-04-2005 20:04:19 1842.1
15-04-2005 20:03:18 1817.1
28-03-2005 01:41:33 1827.9
05-03-2005 20:01:45 1784.1
16-02-2005 16:17:16 1822.7
08-02-2005 15:19:43 1804.8
08-02-2005 15:19:09 1771.2
25-01-2005 23:52:48 1776

There are my speedtest results with Plusnet, note the sharp drop.

I'm a 36 year old bloke, unable to work due to illness. The internet is an important part of my life and I am not going to be ripped off and lied to.

Gordon
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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Quote
I am not going to be ripped off and lied to.

Gordon


Thats all Plusnet have done over the last few mths imho.
Migration is the only way forward imo.
Prod_Man
Grafter
Posts: 286
Registered: 04-08-2007

Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Hi
20:1 contention IS the better quality line but it looks like you are being throttle to a 512K line speed.
You need to raise a ticket for this issue asap so that it can be put right.

Mick
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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Hi there,

The fact that you are seeing speeds in the 1800's on occasion, shows that you are not being throttled by Plus net but indicates a problem with your line or exchange or the effects of exchange contention.

Migration will do nothing to resolve your issue.
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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Those speeds in the 1800s were months ago when I was on normal 2mb Premier before this contention carry on.

I'll raise a ticket about "throttling". Thanks.

Gordon
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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Sorry to sound alittle off, but the above reads that you have had a go here (where in general other customers read) rather than raising a ticket with the people who can sort it out.

Obivously if they don't sort it quickly then I can understand people being unhappy and posting

Example of what I mean

http://portal.plus.net/central/forums/viewtopic.php?t=31764
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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

I'm not on a wireless network or anything like that.

I'm going to raise a ticket now.

Gordon
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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Just spoke to a very helpful guy called Andy and it seems to be a problem with a lot of users who have decided to stay on 20:1 and will be resolved in the next day or two hopefully.

I apologise to Plusnet if I seemed P***ed off at them, I've had a good service for over 2 years now and this is the first major problem I've had except for a few times where the connection went off due to work at their end.

Gordon
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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Apologies for not reading your post correctly.
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Hi there,

I've checked your account and you're still on 20:1 2MB, however your account wasn't quite set up right.

I have now made some changes to your account which should restore it to it's previous performance, please disconnect and reconnect for this to take effect.
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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Thanks Ben, appreciated!

Gordon (off to reset my connection).
Prod_Man
Grafter
Posts: 286
Registered: 04-08-2007

Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

Hi Gordon
Like you I am on the 20:1 contention package and have found things alittle erratic lately!! So the comment about effecting those of us still on the 20:1 contention are a little concerning !!
I hope this gets sorted soon and the stability returns

Mick
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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

wow, i think a 12year old kid with gold teeth (brought with our money) is running plus net
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Paying £31-99 For 2mb Premier 20:1 Contention, Getting 512K

I am having the exact same problems, BT tests indicate i can download at 1872kbps and plusnet tests put me at 470k. I did raise a ticket and was told that this was an acceptable speed and could not be investigated.

Please can someone sort out my acct and get my speeds back to normal. Ticket no 17314286 just in case anyone from plusnet can take a look.