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Paid for Speed upgade

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Paid for Speed upgade

I requested a speed upgrade on Tuesday (05/04/05) and the upgrade ticket is still open Sad , and I have no idea when the upgrade is going to be done or even if the request has been submitted to BT yet. I see alot of people on the forum who requested the upgrade after me and they're done already. I thought the requests were submitted in batch and on a "first come first serve" basis, and not randomely.

My exchange (LWSOU) is listed on the schedule for April, May, June and July. I paid the £14.99 and thought I would be upgraded by now. Is it worth me cancelling the paid upgrade and just wait for the free upgrade, because when I get upgraded I wouldn't know if the upgrade was the free upgrade through BT or the paid upgrade through Plusnet.

I gave +net a ring and was told to wait 5-7 working days.
9 REPLIES
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Paid for Speed upgade

Its now been resolved and thanks to Dave Tomlinson and all other +net support centre staff for their help. The order has been re-submitted to BT today and hope everything goes smoothly from now Smiley.

The portal thought I had changed number but nothing was modified, hence the ticket stayed open and was delayed. Anyone having the same problem may need check that their number hasn't been modified.

/********************************************/

Raised: 2005-04-12 18:39:25 by: Customer Support
2005-04-12
18:39:25
[Removed]
Customer Support Centre Open : Customer appears to have changed number. CBUK****** shows on eCo as 512k, yet the ticket on the account appears to have been closed saying that regrade has been completed. Please investigate and re-process the regrade as appropriate.

Regards,
[Removed]

[Notification sent to: ***@***.com]
2005-04-12
19:29:47
Dave Tomlinson
CSC - Network Administration Closed : **Internal**
Regrade resubmitted
/******************************************/

[Moderator's note by Liam Martin (martinfamily): Edited out CSC Staff Names. Please avoid doing this in future as it is against the forum guidelines.]
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Paid for Speed upgade

Hello Munish

Do you mind me asking how you got them to look into it? Did you call? Or PM?

Thanks
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Paid for Speed upgade

Hi Munish,

Yep, the automated system encountered an error with one of the details on your account, I corrected this and the regrade is now in the system.
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Paid for Speed upgade

Quote
Hello Munish

Do you mind me asking how you got them to look into it? Did you call? Or PM?

Thanks


I rang support today but was told the order was submitted and had to wait 5-7 working days, I knew that was incorrect so I raised a ticket and thats when, I think, the problem was picked up regarding my account. i also sent Dave an email yesterday for an update.

HTH
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Paid for Speed upgade

Thanks

I've just raised a new ticket, and PM'd Dave Tomlinson - just to check my account doesn't have the same problem.

Tony
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Paid for Speed upgade

Dave Tomlinson has just updated my ticket. So at least things are moving again.

Thanks
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Paid for Speed upgade

just check my router and its synched at 2272k. that was a fast upgrade considering it was only submitted last night. Cheesy

These are the speeds tests i did:

This morning:
13-04-2005 08:17:56 1864.9
13-04-2005 08:17:38 1862.1
13-04-2005 08:17:02 1855.7

Yesterday:
12-04-2005 10:04:08 469.5
12-04-2005 10:03:51 468.8
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Paid for Speed upgade

Same here - checked sync speed this morning and it was 2mb. Seems the speed regrade is pretty quick once it is properly kicked off by plus net - Thanks Dave.

Didnt' have time to do speed tests, so will check tonight.

Tony
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Paid for Speed upgade

Here are a few speed tests

Now
13-04-2005 17:38:47 1914.3
13-04-2005 17:38:23 1767.9
13-04-2005 08:15:22 1920.1


Before
19-03-2005 07:48:14 480.3